• Report: #756719

Complaint Review: Econ Solar

  • Submitted: Tue, July 26, 2011
  • Updated: Tue, October 09, 2012

  • Reported By: Greendisappointment — Louisville Kentucky United States of America
Econ Solar
Econ Solar 11481 Blankenbaker Access Dr Suite 104 Louisville, Kentucky United States of America

Econ Solar Gutter magician Solar panels Louisville , Kentucky

*Consumer Comment: It's encouraging your outcome on this was good...

*Author of original report: Our issues have been resolved

*Consumer Comment: Sounds like your system is seriously undersized

*Author of original report: Panel size

*Consumer Comment: Good luck

*Author of original report: Production/Usage

*Consumer Suggestion: 50% off your power bills??

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Don't buy from this company!! They're the most unprofessional and dishonest company I've ever had the displeasure of coming in contact with! They're a total scam! We are going to be out of pocket around $13,000. They promised us 40-50% off our monthly electric bill. As it turns out it's 3-5%! Therefore, we should have been able to recoup our money in 6.5 years if what they promised was true. As it turns out now we will be lucky to get our money back in 30 yrs! We were promised, before purchasing, that we had a satisfaction money back guarantee and of course they're trying to weasel their way out of that promise. I've had to contact the BBB and now contacting an attorney. Their response to the bbb was basically they aren't going to do anything to rectify this situation. Beware consumers whatever the promise it's a lie!! My husband and I thought we were doing something good for the environment and look where it got us!

The energy pledge they offer is totally bogus! Don't fall for it the way we did! They were so high pressure when they came to our house and they stayed for hours!! I'm so mad that my husband and I fell for this scam of a company. We didn't buy from first sales rep and when they called to ask if an owner could come discuss things with us we agreeed. We were later informed by another employee that this was a lie it was just another sales rep. But it was too late the solar panels had been installed. That really wouldn't have been that big of a deal if the solar panels had done as promised. But now it all makes sense. When we first realized there was a problem we made several attempts to contact owner and when he finally got back to us it was weeks later. Hopefully this will help others from being scammed!

This report was posted on Ripoff Report on 07/26/2011 02:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Econ-Solar/Louisville-Kentucky-40299/Econ-Solar-Gutter-magician-Solar-panels-Louisville-Kentucky-756719. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

It's encouraging your outcome on this was good...

AUTHOR: Ken - (USA)

We were happy to go green too and see ours starting to payoff after a little over two years.

We lease the system from Sun Run and they insure, monitor and maintain/repair any and all problems with the system for 20 years. So far, NO problems and we're very happy with its performance.

Again, congrautlations on your decision.
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#2 Author of original report

Our issues have been resolved

AUTHOR: Greendisappointment - (USA)

Our issues with Econ Solar have now been resolved to the satisfaction of both parties.  We now realize the purchase price of $29,000 that we used for our calculations was substantially higher than what we actually paid to Econ solar.  Consequently it made the conclusion reguarding our return on investment inacurate.  Econ solar worked with us to make sure that we could finally feel good about our purchase with them.  They've helped us better understand the effectiveness of our solar panels.  We are glad we made the decision to go green. 
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#3 Consumer Comment

Sounds like your system is seriously undersized

AUTHOR: Ken - (USA)

Your (8) 175W panels would equal a system size of 1.4kwh Dc to the inverter and probably 1.2 - 1.3 kwh AC.  If your usage is around 3,000kwh or 3Mwh per month it's impossible for this system to even come close to 50% power generation, even if it could operate 24/7. The panels are rated by watts each and when that total goes over 999watts it is kilowatts. 1,000kw equals 1 megawatt.



We have (40) 215W panels for a total DC power output of 8.6kw and AC output of 8KW. It gives us anywhere from 40% to 100% of our usage up to 2500kwh per month. Our total system cost was an actual $46,955 including rebates and tax credits.  Our bill from the power company for the last 5 months has been $7.34 per month...the facility charge, and we have built a credit of over 1,500kwh.



I would believe this company set out to deliberately deceive you. It seems it's hard to trust anyone these days.







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#4 Author of original report

Panel size

AUTHOR: Greendisappointment - (United States of America)

We have eight 175kwh panels. They're definitely not shaded and they face the south but we live in KY. Thanks for your input it has given us something to think about. I'm going to continue doing research to maybe prove these are very ineffective panels. Hopefully it'll help are case when fighting this company. Anymore info you have might be helpful. Thanks.
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#5 Consumer Comment

Good luck

AUTHOR: Ken - (USA)

getting reimbursed for the guaranteed amount.



We use, in summer months up to 2000 kwh and on occasion 2500kwh.

So far this month the 8000w solar system has generated 1300kwh and we still have 5 days to go.



If solar system costs are similar to what we paid, then your system is probably 4 - 5kw.

If it's larger and only generating what you mentioned, it must have been installed under a bunch of trees. At any rate, if it's 4- 5kw, it won't come close to 50% power savings. Not at your usage rate.

Anyway, I'm just making educated guesses on what you got.



Sorry for your bad experience, something definitely went wrong.
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#6 Author of original report

Production/Usage

AUTHOR: Greendisappointment - (United States of America)

When I said $13000 that's out of pocket expense. The panels actually cost $29,000. But, the company gave us a rebate after installation and I'm including the 30% the government is going to credit us with on our federal income tax.

We are producing an average of 170kwh per month thus far. When it's winter it's going to be a lot less I'm sure. We use an average of 3000 kwh per month. So, you can see that's not a dent in our usage! The point is the co. told us we would recoup our money in 6.5 yrs which is obviously not the case. When we figured out that we were lied to my husband and I wanted to exercise the money back guarentee that we were promised. I have in writing the savings pledge reflecting these numbers we were promised. So I guess we'll just have to keep fighting for what I feel is right!
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#7 Consumer Suggestion

50% off your power bills??

AUTHOR: Ken - (USA)

How big is the solar system (in kilowatts) that you put in?

How much electricity (in kilowatts) do you use in an average month?



This will give you a clue as to how much your savings would be.



At $13,000 your system is likely about 2 kilowatts.  On a good, sunny day you may generate about 10-12 kwh.



If you customarily use 24kwh/day, this system could generate around 50% of your power.



Don't know what you were told, but this is roughly how it works out.

Our 8kw system on a clear sunny day generates from 42-55kwh and cost $49,000.

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