• Report: #207748

Complaint Review: Eddie Bauer

  • Submitted: Thu, August 24, 2006
  • Updated: Tue, August 05, 2008

  • Reported By:Kalamazoo Michigan
Eddie Bauer
15010 NE 36th St. Redmond, Washington U.S.A.

Eddie Bauer Ripoff Refuses to Process Exchange But Kept My Items Redmond Washington

*UPDATE Employee: Suck up? Obviously you believe only what you are told to.

*UPDATE Employee: Suck up? Obviously you believe only what you are told to.

*UPDATE Employee: Suck up? Obviously you believe only what you are told to.

*UPDATE Employee: Suck up? Obviously you believe only what you are told to.

*Consumer Comment: Suck UP

*Consumer Comment: Suck UP

*Consumer Comment: Suck UP

*Consumer Comment: Suck UP

*UPDATE Employee: Probably not received.

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I sent in 5 polo shirts to Eddie Bauer to be exchanged. E.B. is claiming they never received them. This is ridiculous. I know they received the package. Otherwise, it would have been returned to me. If what E.B. is trying to say is that they don't want to honor the return policy, then I need the shirts I sent in back.

I either need 5 new polos or the 5 I sent in back. I'm not just throwing money away on the 5 that I sent to E.B.

Ginger
Kalamazoo, Michigan
U.S.A.

This report was posted on Ripoff Report on 08/24/2006 04:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Eddie-Bauer/Redmond-Washington-98052/Eddie-Bauer-Ripoff-Refuses-to-Process-Exchange-But-Kept-My-Items-Redmond-Washington-207748. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 9Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Suck up? Obviously you believe only what you are told to.

AUTHOR: Alan - (U.S.A.)

For starters, perhaps you should get yourself a calculator and actually *count* the number of pages I have been on - THREE (in total). I enjoy my work and I am truly sorry that you are, obviously, bitter about whatever career choice you have made "been there, done that." I came on here to see if there were any BS issues that, maybe, I could help people resolve as, sometimes, it's only as complicated as we make it OR people just don't realize where they need to go to take care of something. People also have an unfortunate tendency to not protect themselves when mailing things (ie; tracking information, delivery confirmation, etc) and they cannot be expected to work with information they do not have (as you appear so very willing to do).

How is it sucking up when you love the company you work for because you've seen, first-hand, how well they treat people? I've been in retail for a VERY LONG time and, thus far, these people really seem to know how to do it. You are welcome to your infantile name calling if you like - it serves absolutely no purpose outside of showing everyone who reads it just how UN-informed you are (and when intelligent conversation fails, one can always throw stones, so to speak). I speak for more people/policies at this company than you realize.
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#2 UPDATE Employee

Suck up? Obviously you believe only what you are told to.

AUTHOR: Alan - (U.S.A.)

For starters, perhaps you should get yourself a calculator and actually *count* the number of pages I have been on - THREE (in total). I enjoy my work and I am truly sorry that you are, obviously, bitter about whatever career choice you have made "been there, done that." I came on here to see if there were any BS issues that, maybe, I could help people resolve as, sometimes, it's only as complicated as we make it OR people just don't realize where they need to go to take care of something. People also have an unfortunate tendency to not protect themselves when mailing things (ie; tracking information, delivery confirmation, etc) and they cannot be expected to work with information they do not have (as you appear so very willing to do).

How is it sucking up when you love the company you work for because you've seen, first-hand, how well they treat people? I've been in retail for a VERY LONG time and, thus far, these people really seem to know how to do it. You are welcome to your infantile name calling if you like - it serves absolutely no purpose outside of showing everyone who reads it just how UN-informed you are (and when intelligent conversation fails, one can always throw stones, so to speak). I speak for more people/policies at this company than you realize.
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#3 UPDATE Employee

Suck up? Obviously you believe only what you are told to.

AUTHOR: Alan - (U.S.A.)

For starters, perhaps you should get yourself a calculator and actually *count* the number of pages I have been on - THREE (in total). I enjoy my work and I am truly sorry that you are, obviously, bitter about whatever career choice you have made "been there, done that." I came on here to see if there were any BS issues that, maybe, I could help people resolve as, sometimes, it's only as complicated as we make it OR people just don't realize where they need to go to take care of something. People also have an unfortunate tendency to not protect themselves when mailing things (ie; tracking information, delivery confirmation, etc) and they cannot be expected to work with information they do not have (as you appear so very willing to do).

How is it sucking up when you love the company you work for because you've seen, first-hand, how well they treat people? I've been in retail for a VERY LONG time and, thus far, these people really seem to know how to do it. You are welcome to your infantile name calling if you like - it serves absolutely no purpose outside of showing everyone who reads it just how UN-informed you are (and when intelligent conversation fails, one can always throw stones, so to speak). I speak for more people/policies at this company than you realize.
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#4 UPDATE Employee

Suck up? Obviously you believe only what you are told to.

AUTHOR: Alan - (U.S.A.)

For starters, perhaps you should get yourself a calculator and actually *count* the number of pages I have been on - THREE (in total). I enjoy my work and I am truly sorry that you are, obviously, bitter about whatever career choice you have made "been there, done that." I came on here to see if there were any BS issues that, maybe, I could help people resolve as, sometimes, it's only as complicated as we make it OR people just don't realize where they need to go to take care of something. People also have an unfortunate tendency to not protect themselves when mailing things (ie; tracking information, delivery confirmation, etc) and they cannot be expected to work with information they do not have (as you appear so very willing to do).

How is it sucking up when you love the company you work for because you've seen, first-hand, how well they treat people? I've been in retail for a VERY LONG time and, thus far, these people really seem to know how to do it. You are welcome to your infantile name calling if you like - it serves absolutely no purpose outside of showing everyone who reads it just how UN-informed you are (and when intelligent conversation fails, one can always throw stones, so to speak). I speak for more people/policies at this company than you realize.
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#5 Consumer Comment

Suck UP

AUTHOR: Been There Done That - (U.S.A.)

you are on everyone elses page if it has something to do with E.B. Stop kissing major a*s for E.B! You can't speak for everyone or every aspect of this company
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#6 Consumer Comment

Suck UP

AUTHOR: Been There Done That - (U.S.A.)

you are on everyone elses page if it has something to do with E.B. Stop kissing major a*s for E.B! You can't speak for everyone or every aspect of this company
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#7 Consumer Comment

Suck UP

AUTHOR: Been There Done That - (U.S.A.)

you are on everyone elses page if it has something to do with E.B. Stop kissing major a*s for E.B! You can't speak for everyone or every aspect of this company
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#8 Consumer Comment

Suck UP

AUTHOR: Been There Done That - (U.S.A.)

you are on everyone elses page if it has something to do with E.B. Stop kissing major a*s for E.B! You can't speak for everyone or every aspect of this company
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#9 UPDATE Employee

Probably not received.

AUTHOR: Alan - (U.S.A.)

Eddie Bauer has a VERY liberal return policy (arguably the best in the industry) and really *does* do everything it can to make sure that you, the customer, are taken care of. If you did not put delivery confirmation on the item OR did not put the "Return Form" in the box, chances are we either did not receive the item (we would not arbitrarily just keep them) or had NO way of tracking who had sent them to us (and not being a "mom and pop" operation, receiving and sending *thousands* of packages a week makes it even *more* difficult to track such packages. The only advice I can offer is that you make sure that you have BOTH delivery confirmation (pretty inexpensive and offers great protection for the sender) *and* to MAKE SURE you put the return form portion of your order slip into the box when it comes back to us and we will see to it that you are ABSOLUTELY taken care of. :)
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