• Report: #174082

Complaint Review: Edebitpay, EDPreporting

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  • Submitted: Tue, January 31, 2006
  • Updated: Tue, January 31, 2006

  • Reported By:Bardstown Kentucky
Edebitpay, EDPreporting
5301 Laurel Canyon Blvd. Suite 132 Valley Village, California U.S.A.

Edebitpay, EDPreporting They TOOK my money from my personal checking account WITHOUT my consent for a Pre-paid Debit Card I NEVER requested. Valley Village California

*UPDATE Employee: Read and Knowledge What Your Submitting

*Consumer Suggestion: BULL!!!! They must refund your money to you.

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My name is Collette. I am 19 years old pregnant and just moved out of my moms house by myself. I need every penny i make as a gas station attendant, because of this i might not have a way to work next month.

Jan. 30 i was balancing my check book with my statement to pay bills. I was missing $159.95. there was an electronic debit charged to me for a "prepaid debit card" on jan. 6 i never signed up for or consented to.

I called my bank this morning (jan.31) and they created me a new account but i was told there is nothing i can do about my missing $160 bucks. I went home to contact Edebit Pay to get my money back. I called at least 5 times getting disconected every time. Finally on the last call i was answered and told i had filled an on line application for a credit card. But the charge is for a debit card so im a little confused.

The woman told me i had to file a fraudlent report and a police report then they would think about refunding my money.

Im now at my mothers home where i can access the internet and try to get on their website which is repeated over and over on their telephone recording. i found this site before thiers. I wish i would have found it sooner. im taking the advice posted and going to my bank now. we'll see how it works for me.

Collette
Bardstown,KY

Collette
Bardstown, Kentucky
U.S.A.

This report was posted on Ripoff Report on 01/31/2006 12:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Edebitpay-EDPreporting/Valley-Village-California-91607/Edebitpay-EDPreporting-They-TOOK-my-money-from-my-personal-checking-account-WITHOUT-my-co-174082. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Read and Knowledge What Your Submitting

AUTHOR: Bridgett - (U.S.A.)

Dear Rip-Off Report.com

We are EDP Reporting a Customer Support Center - It has come to our attention that our name and that of companies we support have been posted on your website. As you are aware there are two sides to every story; if someone has experienced a charge there is ONLY ONE WAY FOR THAT TO HAPPEN An online application was submitted fully authorized for the charge and agreed to the terms and conditions. Your visitors should know for security IP address are captured and can be traced back to the computers where the application proof of authorization was submitted.

The online application is divided into 2 separate screens. Requiring each screen to be completed, authorized and agreed to by the applicant. You can not go to the next screen before acknowledging that you've read the terms and conditions which state the one time fee would come out of the bank account entered shortly after it has been submitted. Before filling anything out the first screen gives all the information about the product allowing the customer to make an educated decision whether or not to apply for the product /service.

The companies we support even go the extra mile and capture the IP address of the computer where the application was submitted. If the individual being charged believes it to be FRAUDULENT we as a support center turn the application with the IP address of the computer it came from over to the POLICE to investigate and for us to cooperate in apprehending the criminal(s). FRAUD IS A CRIME PUNISHABLE BY LAW and we will cooperate with law enforcement in such an event. As you can see as a support center we have to honor and uphold the TERMS & CONDITIONS agreed to and authorized by our customer not just once but two times on the application.

The application is not one little button or just one screen but two screens so if someone takes the time to sit in front of their computer and enter in two screens worth of information and submits it fully authorized then the companies we support have to believe the person submitting it was aware of what they were applying for and agreeing to. Further more, Companies that are truly FRAUD would do everything in their power to keep their information hidden from the public and not display it on the application sites like we do but because of the type of Customer Support Center that we are and how confident we feel about the companies we work for, we do have our information on the app sites. Also, our customer support number appears next to the charge on the customers bank account statement.

In the event of FRAUD, we are sure if someone is truly a victim of FRAUD they would allow us to work with their law enforcement to punish the criminals and not let them get away. For that reason we would be happy to speak to the one or two individuals that feel our support center has not been helpful and encourage them to contact us as we will not hesitate to speak to their local law enforcement agency and punish the criminal(s). Once again a FRAUDULENT company would not assist with this let alone encourage for law enforcement to be involved but again that shows you the type of customer support center we are.

We are a busy support center and for that reason offer several ways for our customers to contact us and not just one by visiting www.edpreporting.com. Our Customer Support Representatives are well versed and fully qualified to assist through all the available means of communication to our support center. All of our Customer Support Staff assist the customer by stating the facts and offering their assistance based on the Terms and Conditions the customer themselves has authorized. All of our Customer Support Staff are fully trained on the products we support and are aware that on occasion a customer who didn't hear what they want from us considers that the support given is unacceptable but when there is proof of authorization and we have delivered the information in an adequate manner that is what customer service is all about. We have to support based on the facts and nothing but the facts.

Our Customer Support Representatives and Staff are always ready and willing to provide support to all who contact us. We look forward to assisting the one or two customers who have postings on this site and will still support them if after reading this they still feel fraud has happened. Please contact us and let us turn the proof of authorization to you local police and lets work together to capture the criminal who has committed such a fraudulent act.

We hope you will make this information available to inform the visitors to your site the reality of our company As we do strive to provide friendly and efficient support. A suggestion from our Customer Support Center to your website visitors, always read what you submit online because when you do submit and acknowledge you have read the information given such is the case with the Terms & Conditions we support, then you have to take responsibility for your actions. Always stop and read why you are entering sensitive information before you do anything online because when you do enter your bank account # such is the case with the applications we support, then you will know you are giving authorization for the fee to receive the product we support. Our Customer Support Center is aware, even after stating the facts about our customers online orders based on proof authorization that can be tracked to the computer were it was submitted, there will be some who consider our support unsatisfactory but as long as we provide the facts and we assist in a professional manner we are conducting ourselves accordingly. Thank you for allowing us the opportunity to tell our side and hope to be of service to any of your visitors in the future.
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#2 Consumer Suggestion

BULL!!!! They must refund your money to you.

AUTHOR: Dave - (U.S.A.)

Don't take that from your bank... This is fraudulent company, take a copy of about 20 ripoff reports with you to the bank manager and demand your money back! The bank is required to do this since it is a FRAUD.

Do not take no for an answer. Take a man with you if you have to. They must refund your money to you.
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