- Report: #329957
Complaint Review: Edenpure, Biotech Research, Suarez Corporation Industries
Related Reports
Featured Ripoff Reports
Ripoff Reports
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
Special Features
-
Doctored Reviews is designed to help patients, doctors, and websites understand the problems created by Medical Justice, a company trying to restrict online patient reviews, and to offer some ways that let patients freely talk about their healthcare experiences. -
The government should serve voters, not corporate special interests. Public Citizen works to empower ordinary citizens, reduce the influence of big corporations on government, open the government to public scrutiny, and hold public officials accountable for their misdeeds. -
WHAT YOU NEED TO KNOW ABOUT THE BBB: NOT a government agency as listed in your local phone book. Instead the BBB is a private non-profit / franchise operation. 20/20 exposes the BBB, Hamas Terror Group Gets 'A' Rating - BBB is running a "pay for play" scheme.
| Edenpure, Biotech Research, Suarez Corporation Industries 7800 Whipple Ave NW
North Canton, Ohio U.S.A. |
|
Edenpure, Biotech Research, Suarez Corporation Industries A waste of money, poor products, and I pitty their customers. North Canton Ohio
*Consumer Suggestion: RE: Response #5 & Response #7
*Consumer Comment: Happy Customer
*Consumer Comment: Re: Truthville USA
*Consumer Comment: Re: EdenPure Model 1000
*Consumer Comment: Edenpure air purifier is Great!
*Consumer Comment: Suarez Corporation is a RIP OFF..
*Consumer Comment: Satisfied customer
*UPDATE Employee: Additional perspective
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
The heaters themselves are cheaply made and abused by our Warehouse Personnel. The crappy product already has no chance of making it past 2-3 years for you, and thats pushing it, really pushing it, but the abuse they endure in house is dispicable. They are thrown into the trucks, used as step ladders, and kicked in outrage by disgruntled workers who are angry with their supervisors or personal situations.
Also, we aren't paid enough for this, however it is our job to lie to you when you ask us about the quality, reliability, and service associated with our products. I have taken numerous calls about our heaters breaking down after just 5 minutes of usage. They have been known to melt, due to the fact that we provided poor instructions with them, produce bad smells, rattle, and make horrible noise. After 60 days we will not refund your money, and should you have any repairs that need to be made to the unit you will have to twist our arm to send you a prepaid ups label.
I use to get angry because UPS would tell our customers the truth about how they have to lug thousands of our heaters around for returns and exchanges all winter long. However, now that I am not on the payroll I can be honest and say they were right, lol. All in all you are best off just buying a cheaper space heater from your local Wal Mart, Sears, etc. They are cheaper, last longer, and will be less of a headache if something happends with it.
As for the Air purifiers. If you look them up on the consumer report you will find a lovely article covering the amount of Ozone they produce. No folks, Ozone is not beneficial to your health, especially in the amounts that they are capable of producing. It can cause chest pain, respiratory problems, and worsen asthma and allergies. You should look it up on osha.gov . You would be amazed.
Finally, and the most important thing you need to remember, if you decide to ignore my advice and purchase an Edenpure Heater or Air Purifier. NEVER and I mean NEVER buy from a distributor. Companies offering the product online like Affordable Heat, and EdenpureStore.com are an example of this. The same goes with Ebay. Also, we use to welcome people to come and buy our products and sell them on their own. They would rent out Hotels and do a demonstration of the product so that you are reeled in. Do not be fooled. They are not associated with Biotech Research at all once they buy the products and therefore they are free to make up their own rules. So when your heater breaks down in a year and you call Biotech from the number on the back of the unit? All we will they will tell you is that you have been swindled, and congratulate you on your now worthless, yet quite costly investment.
Thats all I really had to say. I am not bitter towards the company itself, however I feel that consumers need to be aware of these unsatisfactory business practices, especially in this economic slump.
Anonymous
Canton, Ohio
U.S.A.
This report was posted on Ripoff Report on 05/01/2008 04:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Edenpure-Biotech-Research-Suarez-Corporation-Industries/North-Canton-Ohio-44720/Edenpure-Biotech-Research-Suarez-Corporation-Industries-A-waste-of-money-poor-products-329957. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
Click Here to read other Ripoff Reports on Edenpure, Biotech Research, Suarez Corporation Industries
If you would like to see more Rip-off Reports on this company/individual, search here:
Search Tips#1 Consumer Suggestion
RE: Response #5 & Response #7
AUTHOR: Shazaam - (United States of America)
SUBMITTED: Sunday, October 28, 2012
However I have met the fine folks in the SCI quality assurance/customer service group and the folks in the SCI quality group do try their best to ensure that the products shipped by SCI work reliably. However, as is so often the case, they are almost always overruled by SCI management when they ask for more (or any) product testing, and are told to ship it and fix it later. With the predictable results.
As to the melted heaters (response#5). That older model (with the red switch in the front and the thermostat in the back) has a weak fan. You must keep the filter very clean, and you need to lubricate the fan annually. There is a plastic plug in the center of the motor that you have to pry out that will expose the fan shaft to lubricate it. It's a time consuming job as the Chinese factory seems to have been charging SCI by the screw. (appropriately enough)
For the Daycare centere (Response #7) Please use your air filter only overnight. Please don't use it when the children are present. Ozone in small amounts usually won't do any harm, yet ozone can and will trigger asthmatic issues from irritation to full blown asthma attacks. Ozone is like chlorine as both a disinfectant, and a lung irritant.
Also, be prepared to purchase new bulbs for your US 1000 every heating season. (3 bulbs at $20 ea.)
While the advertizing copy on the Edenpure US 1000 box touts a 20,000 hour life for the heater bulbs, I have yet to see a set of bulbs in a US 1000 last more than 400-500 hours of use. Based on what I know about the testing (SCI/Pinnacle did NO testing at all during product development and relied on Sylvania's product rating), I suspect the rated life (20,000 hours) is for operating the bulb in still air with infrequent on/off cycles. After several heat-up/cool-down cycles in the US 1000 heater, the bulb seal opens up and then the bulb gets a small amount of oxygen every time the temperature cycles, resulting in the nichrome wire filament oxidizing to catastrophic failure. (bit of a spectacular light show when it starts arcing) At least the quartz tube is sufficiently thick to contain the light show in those last 20 seconds of bulb life.
You'll know a bulb has died when you smell burned metal. After that happens 3 times (usually they all die in the same week) the heater will just blow cool air and it's time for you to shell out another $60. SCI has apparently determined the bulbs are a consumable item in spite of their original claims of a 20,000 hour bulb life.
Customers and employees aren't the only ones who get screwed by Suarez Corporation Industries. There is a very good reason SCI has such a large legal team on retainer.
#2 Consumer Comment
Happy Customer
AUTHOR: Dave Simonsen - (United States of America)
SUBMITTED: Wednesday, June 23, 2010
Last summer I bought the big heater in hopes of getting more heat in a 1920's building used as a day care center. The existing baseboard heaters are not up to the job during cold weather and heat levels are hard to maintain.
We used the heater all winter and still used the baseboard as necessary. although I am not sure about cost savings, I have some feel for it with probable savings. Our Director said the place was warmer than it had ever been in winter although that may be that we set everything higher than the previous owner.
The heater stays very cool to the touch even when on high and the only exception to that, is the recessed screen at the air outlet which could burn little fingers if not careful. the fan moving the air really helps with moving the heat around.
This spring with the offer to buy another heater at about $130.00 off regular price, I ordered a second one for use during very cold weather or perhaps in my home. When the heater arrived, it had a hole in the side broken outward from something inside. I called the phone number given for customer service and was told I would have an email with prepaid return label. It did arrive and I used it to return the product. I have not heard back but the time is well within what they told me on the phone so I assume that all will be OK.
I plan to order a purifier perhaps today after checking a couple more things this site brought up and so far have good things to say from Oregon.
#3 Consumer Comment
Re: Truthville USA
AUTHOR: Tome New Mexico - (USA)
SUBMITTED: Thursday, December 24, 2009
#4 Consumer Comment
Re: EdenPure Model 1000
AUTHOR: Tome New Mexico - (United States of America)
SUBMITTED: Sunday, December 20, 2009
Thank you Canton Ohio,
I just sent the below copy and pasted letter to the New Mexico Attorney General's office. Thanks to your insight as a former employee I am beginning to understand just what and who I am dealing with. Your absolutely right. The EdenPure Model 1000 heater has proven to be a ripoff in my opinion. I have had nothing but problems with it since day one. In every case after every exchange the unit has severely melted. Attached is pictures I took of my units. You will not believe your eyes. For a so called, and so advertised SAFE product you just won't believe your eyes. The unit actually caved in, it melted so bad. Thank God I caught it in time to prevent a fire. I think a class action lawsuit is in place. If any lawyers out there are interested, please contact me.
On December 12th, 2009 I "name removed" made contact with Biotech Research Customer Service division via telephone at 1-800-219-8458. I spoke with a woman who advised she was a Customer Service representative. During this conversation I advised her that my EdenPure Heater Model 1000 which I paid over $500.00 for, had melted again. I explained to her that the original purchase was sometime in February 2006. (Actual date by Biotechs own records is 2/24/06.) (1st Unit) I went on to explain to her that the Biotech Research Company had already made two exchanges for the same reason. In each case the EdenPure model 1000 severely melted. Each unit carries a 3yr warrantee from Manufacturers defects. The first exchange occurred on 1/22/07.(2nd Unit) The second complaint and exchange occurred on 5-11-07. (Third Unit) This was the third unit sent to me under warrantee for a total of three units. It is also the unit I am currently complaining about to Biotech Research Customer Service as the product defect was not cured since the original purchase. Enclosed are pictures of the defective merchandise. As you can see in the picture the unit is severely melted and caving in. It almost caused a fire within my home. Upon wakening the morning of 12-11-2009 I discovered the EdenPure Model 1000 severely melted and hot. I of course unplugged the unit in time to prevent a fire. My formal complaint is not only for my personal gain of my monies and return shipping, but also to advise the Consumer Protection Division of this very dangerous defect, that has affected many consumers throughout the United States, according to the many complaints by Consumers Nationwide via internet. Attached is an example of complaints found. Apparently, Biotech Research is very well aware of this dangerous defect, and yet, has failed to address it. I believe it to be in accordance of law to make known of these defects with the Underwriters Laboratory and U.S. Chamber of Commerce. Biotech Research has made it a habit of publicly advertising that their EdenPure Model 1000 will save you money and produces no side or top wall heat. They confirm this guarantee by also advertising its safe for pets, and display a picture of a cat sitting on top of their Model 1000 with a dog next to it. The pictures enclosed will without a doubt challenge such a claim. You can see that the Unit got so hot that the top and the side walls caved in as a result of melting. My unit was set to 75 degrees and is usually left on throughout the day to maintain warmth. Had this happen while I was at work, my family and I probably would not have a home to go home too. The following is a copy and paste from an actual email sent to me by one of Biotech Researchs representatives.
Account # removed
Our records indicate that you have only purchased one EdenPure Heater Model 1000 on 2/24/06. Two exchanged units was sent on 1/22/07 and 5/11/07. The heater only had a three year warranty which has expired. To find a service center close to you, please refer to www.edenpureservice.com and click on the Independent Service Centers Tab and then enter your zip code.
Thank you,
Kelly Fern
Customer Service Professional
Suarez Corporation Industries
7800 Whipple Ave NW
North Canton, Ohio 44767
cserv@suarez.com
(330) 494-4282
AS you can see by there own records the last exchange was made on 5/11/07 which carries its own 3yr warrantee due to their defects. Yet, Kelly Fern does not want to accept the simple fact that whenever merchandise is exchanged due to Manufacturers defects it carries its own warranty, which in this case is a 3yr warrantee. This in fact makes my 3yr warrantee valid through 5-11-2010. The previous Biotech representative that I spoke with on 12-12-2009 recognized that my unit was still under warrantee and offered to send me free UPS shipping labels via email to return the units. She even offered me a choice of a refund or an exchange. I told her to send me the shipping labels and I would leave a note inside the box after deciding refund or exchange. The representative agreed. However, Ms. Kelly Fern on the other hand does not recognize my rights to warrantee, and is refusing to compensate me in any way, after it was already approved by the previous representative to send the shipping labels. Since I did not receive an email from the first representative that I spoke via telephone with on 12-12-2009, I sent an email asking where my shipping labels email was to be found. This is when I received the above response from Ms. Kelly Fern. As you can see by the above-mentioned dates, the Biotech Research Model 1000 does not last more than one season without melting. At this point I am so fed up with receiving defective merchandise that I am requesting a full refund, and want the free shipping labels to return the merchandise via UPS. I am also requesting that for the best interest of Public Safety that you investigate the defect in question. If you Google Customer complaints against Biotech Research in reference to their heating products you will see what I am referring too. You will also find in your search that Biotech Research has even been categorized by former employees as a Corrupt Company with a full explanation of their company practices such as: lying to customers, to deliberate mishandling of paid merchandise.
Sincerely,
Name Removed
Click on image to enlarge:
#5 Consumer Comment
Edenpure air purifier is Great!
AUTHOR: Anonymous - (U.S.A.)
SUBMITTED: Monday, July 27, 2009
#6 Consumer Comment
Suarez Corporation is a RIP OFF..
AUTHOR: Whisleblower - (U.S.A.)
SUBMITTED: Thursday, March 19, 2009
The company does things that are unethically moral, and the selection of the employees kept after mass hiring, is largely do to how much ass kissing they can do. I feel sorry for any customer who has been conned into buying anything through this company.
And back ground check? What back ground checks? If the public only knew what types of people they have working there right now the doors would closed for ever.
#7 Consumer Comment
Satisfied customer
AUTHOR: Ajohns - (U.S.A.)
SUBMITTED: Monday, November 17, 2008
As an employer myself, the comments by the original poster betray a bitter and resentful former employee. The claims of abusive treatment of the Edenpure units seem unlikely or isolated, at best. It is beyond the realm of belief to suggest that this company could stay in business if the employees were commonly found tossing and mishandling the heaters. I sense exaggeration and dubious motivation in the complaints "former employee". Is is entirely possible that a mole is seeking to besmirch the reputation of a competitor.
SCI employs over 700 people and yet there is one "anonymous" person who evidently sidelines as a scientist according to their statement regarding ozone. All products sold must meet regulatory compliance so the statement made is simply incorrect.
Regarding the EdenPURE heater statements we are proud that only a handful of people have experienced a negative experience. We have sold over a few hundred thousand portable infrared heaters. We are not happy when even one customer has a negative experience and do all necessary to please the customer and turn their experience into a positive one.
Let me summarize by stating the obvious...I was able to log on to this site without any scrutinizing from anyone. Perhaps the comments shared by folks are legit but then again who knows the reasons and intent of "generic" names and "former" employees.
SCI stands firm in our proven approach to introducing contemporary products to consumers and we are proud of our long-standing repeat customer base. Those representing our products have an inherent desire to please their customers as that's how businesses continue to prosper. Is SCI and our independent representatives without flaws? Absolutely not. Is anyone or any business entity? We strive to please our customers and succeed 95% of the time...the other 5% we're working on!
Thank you.
