- Report: #329957
Report - Rebuttal - Arbitrate
Complaint Review: Edenpure, Biotech Research, Suarez Corporation Industries
Edenpure, Biotech Research, Suarez Corporation Industries7800 Whipple Ave NW North Canton, Ohio U.S.A.
Edenpure, Biotech Research, Suarez Corporation Industries A waste of money, poor products, and I pitty their customers. North Canton Ohio
*UPDATE EX-employee responds: EPA needs notified of the Prozones
*Consumer Comment: try this for ''customer service''
*Consumer Suggestion: RE: Response #5 & Response #7
*Consumer Comment: Happy Customer
*Consumer Comment: Re: Truthville USA
*Consumer Comment: Re: EdenPure Model 1000
*Consumer Comment: Edenpure air purifier is Great!
*Consumer Comment: Suarez Corporation is a RIP OFF..
*Consumer Comment: Satisfied customer
*UPDATE Employee: Additional perspective
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The heaters themselves are cheaply made and abused by our Warehouse Personnel. The crappy product already has no chance of making it past 2-3 years for you, and thats pushing it, really pushing it, but the abuse they endure in house is dispicable. They are thrown into the trucks, used as step ladders, and kicked in outrage by disgruntled workers who are angry with their supervisors or personal situations.
Also, we aren't paid enough for this, however it is our job to lie to you when you ask us about the quality, reliability, and service associated with our products. I have taken numerous calls about our heaters breaking down after just 5 minutes of usage. They have been known to melt, due to the fact that we provided poor instructions with them, produce bad smells, rattle, and make horrible noise. After 60 days we will not refund your money, and should you have any repairs that need to be made to the unit you will have to twist our arm to send you a prepaid ups label.
I use to get angry because UPS would tell our customers the truth about how they have to lug thousands of our heaters around for returns and exchanges all winter long. However, now that I am not on the payroll I can be honest and say they were right, lol. All in all you are best off just buying a cheaper space heater from your local Wal Mart, Sears, etc. They are cheaper, last longer, and will be less of a headache if something happends with it.
As for the Air purifiers. If you look them up on the consumer report you will find a lovely article covering the amount of Ozone they produce. No folks, Ozone is not beneficial to your health, especially in the amounts that they are capable of producing. It can cause chest pain, respiratory problems, and worsen asthma and allergies. You should look it up on osha.gov . You would be amazed.
Finally, and the most important thing you need to remember, if you decide to ignore my advice and purchase an Edenpure Heater or Air Purifier. NEVER and I mean NEVER buy from a distributor. Companies offering the product online like Affordable Heat, and EdenpureStore.com are an example of this. The same goes with Ebay. Also, we use to welcome people to come and buy our products and sell them on their own. They would rent out Hotels and do a demonstration of the product so that you are reeled in. Do not be fooled. They are not associated with Biotech Research at all once they buy the products and therefore they are free to make up their own rules. So when your heater breaks down in a year and you call Biotech from the number on the back of the unit? All we will they will tell you is that you have been swindled, and congratulate you on your now worthless, yet quite costly investment.
Thats all I really had to say. I am not bitter towards the company itself, however I feel that consumers need to be aware of these unsatisfactory business practices, especially in this economic slump.
This report was posted on Ripoff Report on 05/01/2008 04:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Edenpure-Biotech-Research-Suarez-Corporation-Industries/North-Canton-Ohio-44720/Edenpure-Biotech-Research-Suarez-Corporation-Industries-A-waste-of-money-poor-products-329957. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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