• Report: #387765

Complaint Review: EdgeStar Products - compactappliance.com - edgestar.com

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  • Submitted: Tue, November 04, 2008
  • Updated: Mon, November 10, 2008

  • Reported By:Perris California
EdgeStar Products - compactappliance.com - edgestar.com
Austin, Texas U.S.A.

EdgeStar Products - compactappliance.com - edgestar.com - Sell - Re-Built - Refurbished -or- DEMOS -N- DO NOT HONOR Their 90 Days WARRANTY Austin, Texas

*Author of original report: Don't Get Taken In By CompactAppliance.Com ~N~ EdgeStar Products Window Dressing Web Sites

*UPDATE Employee: Edgestar response to Mr. Mke.

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WARNING ~ DANGER ~ STAY AWAY From Both of These RIP-OFF FRAUD Thieves

We Are Going Too Warn U In Advance of Two Companies Named ~ CompactAppliance.Com ~ http://www.compactappliance.com/ The Vendor For ~N~ EdgeStar Products ~ http://edgestar.com/index.html ~ Are Sister Companies That Sell Nothing ~BUT~ Re-Built ~ Refurbished ~or~ DEMOS ~N~ DO NOT HONOR Their 90 Days WARRANTY

They Are Manufactured In That Communist Country ~ China ~ SO DO NOT PURCHASE ANY PRODUCTS MANUFACTURED In China ~ They USE Nothing ~BUT~ Re-Built ~ Refurbished Parts In Their Products

What Do U Think Companies Do Will ALL Their ~ Seconds ~ Re-Built ~ Refurbished ~or~ DEMOS Parts ~ U Don't Think They Throw Them Away ~ Do U ~ NO ~ THEY Sell Them To COMMUNIST Countries Like China To USE In Their Product Lines ~ STAY Away From Any Thing Made In China

If U Look on A Web Site To Find Out Where A Product Is Made ~ They Will NOT Say It Is Products In CHINA??? ~ That's Because They DO NOT WANT U Too Know It Was Manufactured In China ~ The Vendor Knows ALL About Them Using Seconds In Their Product Lines

We Purchase Two Products ~N~ Both Products Were Defective Unit
One Product Unit Was a MO7192TB - Avanti 0.7 Cu. Ft. Electronic Microwave with Touchpad ~ The Door Will Not Even Open Right OUT of The Re-Packed Box

The Shipping Package Was Pack Like They Could Care Less If The Product Was Damages In Shipping ~ NO Packing Material At All ~ The Microwave Was Already Opened ~N~ Re-Closed Up

The Second Product Was a Model EAC421 - EdgeStar High Velocity Evaporative Swamp Cooler / Portable Air Cooler ~ This EDGESTAR Product LASTED TWO Months Before The Water Pump Broken Down

We E~Mailed Several Time From Third Different E~Mail Accounts ~ CompactAppliance.Com ~N~ EdgeStar Products With NO RESPONSE From Either of The RIP-OFF FRAUD Sister Companies

U Should Always E-Mail ~ So U Will Have It on Hard Copy if Needed Later On ~ Calling Is Just A Voice on The Line
CompactAppliance.Com ~N~ EdgeStar Products Have NO Honesty ~ Fairness ~or~ integrity ~ Its Your Money Their STEALING

We Have Notified U ~N~ Warned U ~ So if Your Are Smart ~ U Will NOT Purchase Another From Either ~ CompactAppliance.Com ~N~ EdgeStar Products

CAUTION: When Purchasing Anything On line ~ Allot of These RIP-OFF FRAUD Web Sites Like ~ CompactAppliance.Com ~ Vendor For ~ EdgeStar Products Have Sister Companies That Sell All Their Defective Products Through

AGAIN ~ What Do U Thing Companiies Do With ALL Their Products That Are Just NOT 100% Good ~ Seconds ~ Re-Built ~ Refurbished ~or~ DEMOS ~ U Don't Think They Though Them Away ~ Do U ~ I Know ~ I Once Worked For A Sporting Store That SOLD NOTHING ~BUT~ Second to The Public As New Product At A Very Cheap Price

DO NOT Be Fooled By Their Web Sites CompactAppliance.Com ~ http://www.compactappliance.com/ ~N~ EdgeStar Products ~ http://edgestar.com/index.html ~ They SELL Nothing ~BUT~ Re-Built ~ Refurbished ~or~ DEMOS ~N~ DO NOT HONOR Their 90 Days WARRANTY

We Hope This Report Helps ~N~ Will Put CompactAppliance.Com ~N~ EdgeStar Products Company Out of Business From Selling Any Thing

Thx U In Advance For Taking The Time To Read This RIP-OFF FRAUD REPORT About A TWO Sister Company Named CompactAppliance.Com ~N~ EdgeStar Products

Mke
Perris, California
U.S.A.

This report was posted on Ripoff Report on 11/04/2008 04:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/EdgeStar-Products-compactappliancecom-edgestarcom/Austin-Texas-78708-1336/EdgeStar-Products-compactappliancecom-edgestarcom-Sell-Re-Built-Refurbished-o-387765. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Don't Get Taken In By CompactAppliance.Com ~N~ EdgeStar Products Window Dressing Web Sites

AUTHOR: Mke - (U.S.A.)

UPDATE ~ "BUYER BE-WARE" ~ Its Been Several Business Days Now With NO E~Mail From ~ EdgeStar Products ~ http://edgestar.com/index.html

U Be The Judge ~ Whether U Should Purchase Any Thing From EdgeStar Products ~ Do U Think Their Going Too HONOR Their 90 Days WARRANTY ~ Not Likely

That's What U Get When U Purchased Any Product Manufactured In That Communist Country ~ RED China ~ O~ That's Right Their Not Called ~ RED CHINA ~ Any More ~ If It Quacks Like a Duck~ It's a FK'en Duck

Don't Get Taken In By CompactAppliance.Com ~N~ EdgeStar Products Window Dressing Web Sites ~ They Sell Nothing ~BUT~ Seconds ~ They Put The Re-Built ~ Refurbished Parts ~ Products Manufactured In That Communist Country ~ Red China ~ In A NEW Box ~ Sell it On-Line ~N~ Call It A NEW Unit ~N~ Then DON'T EVEN HONOR Their 90 Days WARRANTY

There Is NO Watch Dog To Protect The On-Line Consumer ~SO~ "BUYER BE-WARE"

The Rebuttal From ~ B. Ford - Service Manager, Richlund Ventures, Inc. ~ States He Is sorry to read that the two items I purchased may be experiencing problems ~ Their Record Is Two Out of Two Defective Units ~ SO ~AGAIN ~ U Be The Judge Whether These Two Sister Companies ~ CompactAppliance.Com ~N~ EdgeStar Products ~ Sell Seconds As New Units ~ Use ~ Re-Built ~ Refurbished Parts In Their Products ~N~ Knowingly Sell Defective Units On-Line As New Units ~ Again ~ Their Record Is Two Out of Two Defective Units Manufactured In That Communist Country ~ Red China

Somehow U Had Everybody Fooled ~BUT~ We Got The Truth Out Now ~N~ Now The On-Line Product Customer Knows Where U Live On-Line ~ So ~ "Forget About It"

U Judge Them For What They Really Are ~ On-Line THIEVES ~ B. Ford - Service Manager, Richlund Ventures, Inc. ~ Rebutted This RIP-OFF FRAUD Report We Filed Against ~ CompactAppliance.Com ~N~ EdgeStar Products ~ With False Assurance ~N~ Is Still Trying To Con U The On-Line Customer

We NEVER Received One E~Mail From ~ B. Ford - Service Manager, Richlund Ventures, Inc ~ About HONOR Their 90 Days WARRANTY ~BUT~ He Had The Time To Try ~N~ Con U a Future On-Line Sucker ~ That's If U Purchased Any Thing From These On-Line Thieves ~ CompactAppliance.Com ~N~ EdgeStar Products ~
After Reading This Report ~ If Your a Smart Product Consumer ~ You'll Stay Away From These RIP-OFF THIEVES

These On-Line Thieves Change Company Web Site Name ~ Once ~ U ~ The On-Line Customer Learns That Their Just Stealing Your Money

U Have Been Warned ~ U Are Now Aware in Advance To Stay Away From Both of These RIP-OFF FRAUD On-Line Companies ~N~ Richlund Ventures, Inc. ~ Another Front For These RIP-OFF FRAUD Companies ~ CompactAppliance.Com ~ http://www.compactappliance.com/ ~N~ EdgeStar Products ~ http://edgestar.com/index.html

We Hope This Report Helps ~N~ Will Put This Richlund Ventures, Inc. ~ CompactAppliance.Com ~N~ EdgeStar Products Out of Business From Selling Any Thing In The FREE WORLD

If U Want To Read a Real Frightening RIP-OFF FRAUD Report We Filed Against ~ [NEWAIR Products] ~ This Was Another True Scary Horror Story ~ The Night-Mare of NewAir Product ~ AF-340 Portable Evaporative Cooler ~N~ NewAir AF-350 Portable Evaporative Cooler ~ The Product is Also Known As a Swamp Cooler

Thx U In Advance For Taking The Time To Read This RIP-OFF FRAUD REPORT About Two Sister Companies Named ~ CompactAppliance.Com ~N~ EdgeStar Products ~N~ Their Front Man Company Called ~ Richlund Ventures, Inc. ~ http://www.richlundventures.com/
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#2 UPDATE Employee

Edgestar response to Mr. Mke.

AUTHOR: B. Ford - Service Manager - (U.S.A.)

As the customer service manager for Richlund Ventures, which encompasses Edgestar and Compact Appliance, I would like to take a moment to respond and offer our services. I found the complaint somewhat difficult to decipher but I believe the root of the issue is that both items purchased from our company may not be operating as designed. If that is the case we certainly have sufficient policies in place to rectify any issues Mke may be experiencing. I have checked our email records and was unable to find a report of problems other than the emails received at the same time that Mke posted this complaint on this website. In fact, his emails to both Edgestar and CompactAppliance.com are simply a copy of this complaint.

The Edgestar service dept has responded to his emails offering to assist him under the terms of the service warranty. We have offered to phone him and troubleshoot and correct any problem his Edgestar Air Cooler may be experiencing. Mke has responded by stating that he does not have phone service. At this point, we will need to troubleshoot with him via email or real time chat which we recently offered to him via email. Again, the unit he purchased is covered under a warranty which we will honor but it will require patience on Mke's part since the warranty service and troubleshooting will need to take place through email or chat.

As for his Avanti product - that item is covered under warranty as well and he may reach Avanti through email: info@avantiproducts.com

Again, I am sorry to read that the two items he purchased may be experiencing problems and want to reassure Mke that we will do our best to assist him as needed. It may take longer to rectify the issue due to his lack of phone service but we will certainly work with him as needed should he wish to take advantage of the warranty associated with his purchase.

Thank you,
B. Ford - Service Manager, Richlund Ventures, Inc.
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