- Report: #1106143
Report - Rebuttal - Arbitrate
Complaint Review: EdgeStar
EdgeStar Koldfront Poor Customer Service Internet
*General Comment: Really now
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I have an EdgeStar Koldfront 18 Bottle Dual Zone Wine Cooler that was bought for me as a Christmas gift last year. At the end of November, the upper zone stopped cooling. I contacted customer service and they informed me that it was likely the cooling node, and that they could send it to me. After I sent them the required information, they informed me the unit is no longer under warranty, even though I've only had it for 11 months and their warranty is one year. They would not make any accommodation for the fact that it was a gift and the unit died after only 11 months. How am I supposed to know and/or be responsible the date that the unit was purchased as a gift for me, when I've only had the unit for 11 months? Apparently this company does not care about customer satisfaction.
This report was posted on Ripoff Report on 12/11/2013 11:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/EdgeStar/internet/EdgeStar-Koldfront-Poor-Customer-Service-Internet-1106143. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.