ED Magedson – Founder
EdgeStar Koldfront Poor Customer Service Internet
I have an EdgeStar Koldfront 18 Bottle Dual Zone Wine Cooler that was bought for me as a Christmas gift last year. At the end of November, the upper zone stopped cooling. I contacted customer service and they informed me that it was likely the cooling node, and that they could send it to me. After I sent them the required information, they informed me the unit is no longer under warranty, even though I've only had it for 11 months and their warranty is one year. They would not make any accommodation for the fact that it was a gift and the unit died after only 11 months. How am I supposed to know and/or be responsible the date that the unit was purchased as a gift for me, when I've only had the unit for 11 months? Apparently this company does not care about customer satisfaction.
This report was posted on Ripoff Report on 12/11/2013 11:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/EdgeStar/internet/EdgeStar-Koldfront-Poor-Customer-Service-Internet-1106143. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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