- Report: #465243
Report - Rebuttal - Arbitrate
Complaint Review: Edgestar And Compact Appliance
Edgestar And Compact Appliancewww.edgestar.com Austin, Texas U.S.A.
Edgestar And Compact Appliance Inferior Products, Refurbished Products sold as NEW Austin Texas
*UPDATE Employee: Response to Cheri in North Carolina
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Within a few months the cooling fans and the LED display stopped working. I called them and they had me send it back for repairs/replacement. They would NOT send a new one then allow me to repackage the defective one and return to them. It cost me $50 to have it packaged up and returned to them.
I received a refurbished unit that had scratches on it. Within a couple of months this one stopped working correctly. The fans stopped working and the LED displays started flashing until one quit working altogether.
I called Edgestar (6/9/09) (Compact Appliance does not honor ANY returns), Edgestar would NOT repair or replace this unit, instead sent me 2 LED displays and commented, no instructions would be included that I had to figure it out myself.
I got the LED's, figured out how to replace and still the unit does not work. I called (6/26/09) all they will do is send a circuit board, no instructions included, but needs to be welded to the unit. I asked "where does this go in the unit" they commented "no idea, you 'll have to get someone to repair it for you."
They both are total rip offs. Most of what they sell is discontinued and refurbished, they don't honor warranties or replacements. I wish I saw this website before I got sucked in buying anything from their website.
I am now stuck with a unit I paid over $550 for less than a year ago, have had wine go bad and am forced to buy a new unit. Someone needs to put these people OUT OF BUSINESS!!!
Apex, North Carolina
This report was posted on Ripoff Report on 06/26/2009 11:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Edgestar-And-Compact-Appliance/Austin-Texas-78708/Edgestar-And-Compact-Appliance-Inferior-Products-Refurbished-Products-sold-as-NEW-Austin-465243. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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