- Report: #335044
Report - Rebuttal - Arbitrate
Complaint Review: Edgestar, Compactappliance, Innovative Washing, Richlund Ventures
Edgestar, Compactappliance, Innovative Washing, Richlund Ventures8606 Wall St., Ste. 1800 Austin, Texas U.S.A.
Edgestar, Compactappliance.com, Innovativewashing.com, Richlund Ventures Don't really want to service what they sell, play the blame game. Austin Texas
*UPDATE Employee: Response to former "Ex-Employee" regarding Richlund Ventures
*UPDATE Employee: Repsonse to Jeffab - Edgestar Combo issue
*UPDATE EX-employee responds: Its more than just subsidaries
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My cw1200 washer/dryer manufactured by "edgestar" (a subsidiary of Richlund ventures) decided to stop drying after less than 2 years of use for a single person. There is only a 90 day warranty. I find that the vendor is no longer selling this device now. So I contact my vendor "compactappliance.com" (a subsidiary of Richland ventures) to try to find a local (Chicago-based) repairman that I can pay to work on the device. They tell me that since they are a vendor and not the manufacturer, that they cannot help me. So I contact edgestar (a subsidiary of Richland Ventures) and the erstwhile manufacturer of the discontinued device. No luck there. I googled around a bit and I see that innovativewashing.com is still selling the device (ohh and suprise suprise, who owns them but Richlund Ventures). They also seem to not know of anyone who can service it. Oh well, Live and learn. I must give credit where credit is due though, I purchased a Danby device through compactappliance.com and am happy with it (of course, it has not needed service). Buyer Beware though on their vertical market items, if a company has to keep coming up with subsidiaries with new names to stay in business, it is a sure sign of a problem.
This report was posted on Ripoff Report on 05/27/2008 07:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Edgestar-Compactappliance-Innovative-Washing-Richlund-Ventures/Austin-Texas-78754/Edgestar-Compactappliancecom-Innovativewashingcom-Richlund-Ventures-Dont-really-want-335044. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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