• Report: #904585

Complaint Review: Edgestar

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  • Submitted: Fri, June 29, 2012
  • Updated: Fri, June 29, 2012

  • Reported By: ShawnJ — Laramie Wyoming United States of America
Edgestar
Austin, Texas United States of America

Edgestar Living Direct Poor customer service and poor public relations Austin, Texas

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I purchased an Edgestar Model #CWR261DZ 26 bottle dual zone wine/beverage under counter refrigerator from Compact Appliance. The unit came to me in a very well packed box and the unit sat in that box in our garage until our new house was complete and the unit could be installed under our counter. The unit was in the garage, in the original box for approximately 45 days.

Once the wine/beverage refrigerator was installed, the unit worked great. For about 30 days. Then the display said the lower zone temperature was 32 degrees (the lowest temperature you can set it at is 45 degrees) and when I opened the door and put my hand in the lower zone, the temperature was well above 32 degrees. I also couldn't hear the compressor running.

I called Edgestar customer service to see what I needed to do. I was told that I had two options. I could ship the unit to them and pay for shipping (about $100 to ship to them once boxed appropriately). Or, I could hire a technician to come and diagnose the issue and they would send the necessary parts to fix the unit. I live in a rural area so it took some time to find a technician to work on the unit. Once I did, the technician came and diagnosed the issue as a control board in the unit. He was great. He called Edgestar and told them what part he needed. Edgestar agreed with his diagnosis and sent the part.

The part arrived and when the technician came to install the part, he discovered that Edgestar had sent the wrong part. So he called Edgestar again. The support person at Edgestar didn't know which part the technician needed. So the technician took a picture of the part with his smart phone and emailed the image to Edgestar. Edgestar told the technician that the part he was looking for wasn't available.

The company that the technician works for is no longer in businesses. So I called Edgestar to see what they were going to do. When I talked to a support person at Edgestar, he told me that the part the technician was looking for was available, it was just out of stock when the technician ordered it. So, I requested that they send me the part and I would install it. The part arrived very quickly (2 days). But when I went to install the part, they had sent the same part that they sent the first time!

Edgestar is unwilling to replace the unit. I have called them repeatedly to have them replace the unit as I am tired of dealing with the mis-shipments and the time involved. In addition, I have no local repair people that will repair the unit. At this point, I want my money back so that I can buy a more reliable unit.


This report was posted on Ripoff Report on 06/29/2012 09:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Edgestar/Austin-Texas-78708/Edgestar-Living-Direct-Poor-customer-service-and-poor-public-relations-Austin-Texas-904585. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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