- Report: #683669
Report - Rebuttal - Arbitrate
Complaint Review: Edgestar
Edgestaraustin, Texas United States of America
Edgestar Edgestar Sells Defective Products, and Won't Support Them! austin, Texas
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Bought an Edgestar 181ES thermoelectric wine cooler just over a year ago. Within 6 months the fans were loud enough to be disturbing. Within a year the unit died (nothing would happen when it was plugged in). As I'm an engineer, it was easy to determine that it was the controller board that broke (as that's really the only piece of electronics in the system). When I contacted EdgeStar they told me that they didn't have any in stock but to check back in a month or so. I reached back out to them a quarter of a year later and they said they STILL didn't have any parts in stock but... "to check back in February" (ie, a month or so).
I pointed out that they still are still selling this unit and have plenty in the channel, perhaps it would be appropriate to pilfer some new units to support their customers. They were uninterested and reiterated that since I was past the 90 day warranty period I was out of luck. [continued below]....
This report was posted on Ripoff Report on 01/17/2011 02:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Edgestar/austin-Texas-78708-1336/Edgestar-Edgestar-Sells-Defective-Products-and-Wont-Support-Them-austin-Texas-683669. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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