Like others wrote here, I had a problem with Educational Funding Company (EFC) regarding the discontinuation of my contract with a Jiu-jitsu school in NY. They refused to terminate the contract and kept charging me every month. The Account Executive gave me incorrect information about the procedure for the termination of the contract, and they discredited a letter from my primary care doctor stating my current health condition was not suitable for the Jiu-jitsu training. During the 3 months of dispute they kept charging me the monthly tuition despite the fact that I was not able to attend the school anymore.
I filed an official complaint to Better Business Bureau of the State of Maryland and Federal Trade Comission through the Internet because what this company did to me was unacceptable and I thought I had a responsibility to act on this as a consumer in this country. I am a physician by myself and I knew EFC tried to discredit the letter from my primary care doctor intentionally. I sent them a certified letter addressed to the chairman of EFC and the Account Executive, requesting them to specify the legal officer who was responsible for my case. They ignored my request but I eventually received a letter from Better Business Bureau that my contract had already been teminated with no balance.
I assume there are many people who have had similar experience with this company. I suggest that you keep all necessary information in a written form (all your and their letters, bills, date, time, names of those you speak with on the phone, etc.) and report your case to Better Business Bureau and Federal Trade Comission. And if you are not satisfied with the resolution, speak to a lawyer whom you can trust (ask your colleagues or friends to find the one who is capable and responsible).
I am satisfied with the effort made by Better Business Bureau, but was actually preparing for a further step in case EFC remained injustice. We often have to stand up and ACT to protect our own rights and dignity in this country. And there are resources available to help you.
New York, New York