- Report: #581414
Report - Rebuttal - Arbitrate
Complaint Review: Efax - J2 Global Communications
Efax - J2 Global Communications6922 Hollywood Blvd., 5th Floor Los Angeles, California United States of America
Efax - J2 Global Communications j2 Global Communications, Inc. HARDER TO CANCEL SERVICE WITH EFAX THAN AOL Los Angeles, California
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Keep your money and do not sign up with efax. There are cheaper services available online for fax service. I called them to cancel the service.
Efax is more difficult to cancel than an AOL subscription. It must have taken me 45 minutes. I was on hold forever while they kept playing the same message over and over again. I finally hung up. I emailed customer service to cancel. That was not good enough for them. They emailed me that I had to either call them on the customer service phone line or go to www.efax.com/cancel. I chose the internet site as my choice. The live chat rep tried mightily to talk me out of canceling my account. It was de ja vou all over again -- just like trying to cancel AOL. Stick to your guns and just say NO to them. Their customer service is atrocious!
This report was posted on Ripoff Report on 03/15/2010 06:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Efax-J2-Global-Communications/Los-Angeles-California-90028/Efax-J2-Global-Communications-j2-Global-Communications-Inc-HARDER-TO-CANCEL-SERVICE-WI-581414. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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