Efax - J2 Global Communications j2 Global Communications, Inc. Would not let me cancel, forced my accounts to remain open, stole my money! Internet

I opened an efax account, then added new fax # and asked them to close the first account #, which they agreed to do, but then did not.  They kept it open and charged me for both for many months. 

I called several times to request closure of the account but to no avail (They only allow accounts to be closed by verbal online chat request).  Each time I did this (very time consuming) once I requested to close the account, they would claim a bad connection and then allegedly the connection was lost.

After several attempts to close both of the accounts, I asked AMEX to block further charges from eFax which they did.

Unfortunately, AMEX determined that I am not entitled to reverse charges from eFax because I had no documentation from eFax that I had previously requested to close the accounts.  How could I get such documentation from eFax when eFax pulls these shenanigans in the first place.

I am closing my AMEX account, because of this.  Seems they should protect their customers from this type of fraud, not protect the fraudsters.

Avoid eFax!!!!