- Report: #681751
Report - Rebuttal - Arbitrate
Complaint Review: Efax
Efax J2 global communications Beware, You cannot cancel as they will continue to bill you even though CS will say your account is cancelled and a refund is coming. Los Angeles, California
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Do not use this company! Customer service will lie to you and say that they have cancelled your account and will issue a refund. You will receive an email of product cancellation with your supposed amount to be refunded to your credit card. I cancelled before my annual billing date but they still carried it over and billed my credit card for the next year. I have called efax CS every month and they always give me a new confirmation number and promise that my refund will be expedited. They lie. Each time they say they will refund the money in 3-15 days. They keep your money and hope you go away.
This report was posted on Ripoff Report on 01/12/2011 01:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Efax/LA-California-/Efax-J2-global-communications-Beware-You-cannot-cancel-as-they-will-continue-to-bill-you-681751. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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