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  • Report: #1049162

Complaint Review: Egozi Enterprises LLC

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  • Submitted: Tue, May 07, 2013
  • Updated: Tue, May 07, 2013

  • Reported By: alon_anderson — hollywood Florida
Egozi Enterprises LLC
Internet USA

Egozi Enterprises LLC NEVER SHIPPED MY ITEM. DOES NOT REPLY TO EMAILS  Internet

*REBUTTAL Owner of company: Response

*REBUTTAL Owner of company: Response

*Author of original report: tracking received

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ordered vaporizer online on April 18, 2013 to help an employee quit smoking. Product never received. contacted egozi enterprises by phone 2.5 weeks later, a man answered by saying "corporate offices", claimed my order did not ship because the color silver wasn't n stock. He asked if blue was okay, I said yes. Its now May 7 and I never recieved the blue vaporizer. I have sent three emails to sales@wesellac.com, the email noted on paypal receipt, no response as of yet. 


This report was posted on Ripoff Report on 05/07/2013 04:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Egozi-Enterprises-LLC/internet/Egozi-Enterprises-LLC-NEVER-SHIPPED-MY-ITEM-DOES-NOT-REPLY-TO-EMAILSnbsp-Internet-1049162. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Response

AUTHOR: 470 ansin blvd suite g - ()

We would like to assist you however without your name we can not assist you.

 

Thank you 

 

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#2 REBUTTAL Owner of company

Response

AUTHOR: 470 ansin blvd suite g - ()

it was recently brought to our attention that you were dissatisfied with our turn around time. we apologize for any inconvenience you may have experienced with our services. we take pride in helping our customers with there purchases. I looked into this situation and the florida warehouse  was out of the color you originally wanted at the time so we shipped from the california warehouse. we then spoke with you and sent you a different color. Due to your disatisfaction with our turnaround time and service we would like to offer you a store credit of $25.00 to be used at any time. tracking information is also enclosed 

https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9400111201080945777815 

our sincerest apologies and thank you for your business

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#3 Author of original report

tracking received

AUTHOR: alon_anderson - ()

TRacking received.

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