• Report: #1045378

Complaint Review: eGumball TRUSTED BUSINESS | Ripoff Report Verified Safe™ …businesses you can trust. eGumball, Inc. has top-notch customer service team that works one-on-one with each customer to find the right keywords & optimization plan so their business can be found online. eGumball, Inc. is always innovating & working to introduce new services to their customers. eGumball, Inc. is dedicated to the Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction program.

  • Submitted: Mon, April 22, 2013
  • Updated: Thu, September 24, 2015

  • Reported By: A Wells — RANCHO CUCAMONGA California
Incorporated 8687 Research Drive, Suite 200 Irvine Irvine, California United States of America

eGumball, Inc. REVIEW: Customer Satisfaction Commitment: eGumball, Inc. is dedicated to 100% customer satisfaction. They continue to focus on finding new ways to assist clients' in optimizing their online presence.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service. eGumball, Inc. pledges to always resolve any issues: feel safe, confident & secure when doing business with eGumball, Inc., recognized by Ripoff Report Verified™ as a safe business service.

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EDitor's UPDATE: Positive rating and recognition has been given to eGumball, Inc. for its full commitment to quality customer service.

Ripoff Report's discussions with eGumball, Inc. have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. eGumball, Inc. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

eGumball, Inc.'s owner and founder has informed us that his personal philosophy is that his clients success is at the heart of the business. He feels it critical to listen to his clients and respond properly in every situation. [continued below]....
..... By always putting customers’ first, he hopes to maintain eGumball, Inc. as a successful enterprise both now and for many years to come.

eGumball, Inc. is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by the CEO, John Bauer during an onsite inspection held by a third party verification company with no biases toward eGumball, Inc.

eGumball is a Local Search Marketing provider based out of Southern California. John Bauer, CEO, stated the following in regards to his company, "we are an outsource destination for small businesses who provide local online advertising for their business." With the growing market of online promotion eGumball exceeds the competition by offering multiple services to their clients including: Google and search engine optimization, website development, and promotional products.

Leads for eGumball are primarily acquired through cold calling methods. Once initial interest has been placed Mr. Bauer explained the sales process, "once a contract is provided, signed, and returned there is a three day right of recession period provided at the time of the contact which has to expire before moving forward. The active contract is emailed to them along with their own online portal which they have to agree to our terms and conditions when they get in to the portal." Communication is a valued process for eGumball while developing relationships with their clients, "we strive to get the business the right way. Therefore, we strive to ensure our customers are clear as to what to expect going forward."


During the onsite interview, Mr. Bauer was asked to describe some of the common complaints that they receive. Mr. Bauer explained that their most common complaint is the turnaround results are not fast enough. In order to combat this, "we educate the client as to what we do as a company. We lay out how long it typically takes Google to show those results, we provide updates, walk them through the steps and try to put the puzzle pieces back together so that they can get a full picture of what's going on."

When asked to comment on complaints posted on Ripoff Report's website Mr. Bauer explained that most complaints were in reference to miscommunications about their service. Mr. Bauer went on to state, "if a salesperson misrepresented our services to a potential customer, we have recordings of the phone call to go back and verify all escalated customer complaints. We will listen to it, and if the complaint is valid we will rectify it immediately through the appropriate channels. If we find that the customer is not understanding, then we will go through the process of educating the client so that a full understanding and resolution is achieved." In addition, their accreditations include being partners with Google Adwords, and being accredited through the BBB.

eGumball is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Bauer further stated, "I think that 3rd party advocacy is great for business."


Traci helped me with my password to access my control panel. We went through the entire panel thoroughly and I even saw the way my advertising was performing through my statistics tab! I understand everything more and I really appreciate all the help! - Bailey - Washington, DC Review Date: 8/14/2015

My experience was excellent today with Rosanna! She was extremely patient with me as I created a Google listing years ago and I completely forgot how to access my own listing. She was able to take charge and get into the listing to make all the necessary changes. Way to go Rosanna! - Lisa - Old Saybrook, CT Review Date: 8/14/2015

So far so good! Customer service team is courteous and helpful! Temeca went over the phone calls and emails I would be receiving which included the log in to my control panel. eGumball's team has gone over strong points to set up my account. I really like the way its all going so far! - Brad - Jackson, MI Review Date: 8/14/2015

Quick Fast and Easy service today with eGumball! Ashley got to the point and was able to update all my search terms! Thanks - Michael - Kansas City, MO Review Date: 8/5/2015

Lynne opened my eyes to things I didn't even know I had online through eGumball! She was so helpful and knew exactly what she was talking about! She turned my frown upside down and made me happy! Five stars for her great customer service today - Tim - Overland Park, KS Review Date: 8/3/2015



""We are one of the top local search marketing providers in the nation. With us, you'll always receive a complex and customized approach to optimizing your online presence and improving your overall marketing plan."

eGumball, Inc.'s team have expressed that they feel very confident doing their job, and enjoy working one-on-one with customers every day. eGumball, Inc. takes employee satisfaction seriously as well.

Employee feedback and surveys reveal comments such as this,

"This is the best company I have ever worked for. Thank you eGumball for all you continue to do for me and my family. Thank you again."

Ripoff Report was pleased to learn that eGumball, Inc.'s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.


eGumball, Inc. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, eGumball, Inc. has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with the employees and management of eGumball, Inc., Ripoff Report is convinced that eGumball, Inc. is committed to quality delivery of services resulting in total client satisfaction.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.


How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that eGumball, Inc. meets Ripoff Report Verified’s standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onside inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.



Egumball, Irvine CA Online advertising Irvine, California

I read Jason's article on Rip Off Report about Egumball.  I have a similar four month ordeal with them and at the end of the day they got several payments out of me and made a promise they did not deliver. I talked to at least seven people their over a four month period and never got what I was promised. ( Google Advertising) More disheartening they would not refund my $600.00. They also said they will go after me for the full twelve month of payments. My only contention was that they never got me on Google let alone on the first page. So I will join your lawsuit cause I felt I was the only one experiencing this nightmare.

This report was posted on Ripoff Report on 04/22/2013 09:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Egumball/Irvine-California-92618/Egumball-Irvine-CA-Online-advertising-Irvine-California-1045378. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 General Comment

I would like to join a Law sute agenst egumballl #2 Consumer Comment, AUTHOR: Fred, SUBMITTED: Wednesday, May 22, 2013

AUTHOR: abc's 123's learning home - ()

Egumball contacted me with promises of putting me on the front page of Google. They put me on Google maps and they are forcing me to misrepresent my business. I canceled my account on the 29th day of my contract.

I think they are in breach of contract.

I would like you to take note of the fine print at the bottom of there the contract. It says,

I (“Client”) hereby award eGumBall, Inc. (“Publisher”) the “Right To Agency” to promote the above name advertising and keyword(s).Performance Guarantee: If publisher does not activate service within the first thirty (30) days of this agreement, client may opt out of this agreement without penalty and receive a 100% refund

Dennis Summers asked for 10 key words. I gave him 7 key words witch were.

Day care, Child care, State licensed care, DHS care. Private pay care, before school care, after school.  They promoted two, before school care, after school.

The other 8 key words they made up and put on my web page or day care center (on there twice), Child Care Agency, Learning Center, Day Care Agency, Child Care Center (on there twice) and Nanny Services (on there twice), I am an in home daycare. I do not offer any of these services. This is a big misrepresentation of my business.

I asked them to take the key words off my web page that misrepresent my business and they refuse to correct it. They said they could not take off any of the key words because they have to stay with Google compliant regard less if I have those services or not.

 I contacted Google and Google said they were not affiliated with egumball.

So even though service was activated. It is wrong. So wrong that it is a big misrepresentation of my business.

They are in breach of contract.

I signed the contract with egumball on May 20th, I faxed my cancelation in on July 19th and called them right after I faxed it to tell them I was canceling my account.

Please take note: on the contract it states; set up fee $139.00, Monthly Installment $139.00.

They billed me $287.00 on May 20th, $139.00 on July 19th and $139.00 on July 20th   

They billed me two extra payments when they found out I canceled my account with them. It just can’t be legal for a company to force you to misrepresent your company.

My web is (((ROR redacted)))

Thank for your so much for your time.

Kimberly Bay city mi

(((ROR redacted)))

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#2 Consumer Comment

DO NOT CALL!!! Get everything in writing!!! They will lie about what they said.

AUTHOR: Fred - ()

DO NOT CALL!!! Get everything in writing!!! They will lie about what they said. Email them only!!! 

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#3 Consumer Comment

Any One wanting to Join a Law Suit!

AUTHOR: Fred - ()

I agree THE WORST EXPERINCE OF MY LIFE!!!! I asked for a refund 30 days into and was unable to get one. I paid $1200.00 for absulutly nothing. They say they could not get a hold of us but our email works just fine. They could of asked the questions via email due to our busy gaveyard lifestyle. I guess that never crossed thier minds. If you are going to do business with them get everything in writing via email DO NOT TALK TO THEM ON THE PHONE. In WRITING ONLY!!! Be very careful what you say to them they will twist,  minipluate and even lie!! Be very careful when dealing with this company. I recommend only corrasponding through email. They are very good at minipluating the sistuation. BEWARE!!! They will bully and threaten you. In thier eyes they are perfect. Hundreds of poeple have taken the time to write reviews and say the same thing ,but we are all wrong. They will respond to every last one saying how perfect they are and everyone else is wrong. It's getting a little suspicious don't ya yhink??? So I'm sure they will respond some crazy thing about this review. Rik did quote "It's his Law" I truley belive he actually belives that. I can only hope one day someone has the time, money and power to finally crush Rik's scam and dishonest laws. I highly recommend you DO NOT USE THIS COMPANY!!! They will bully you to take down every review and even call it RICO!! I see you are from SLC. If you would like to file a law suit I would be willing to go in on it with you. We are Advanced Tree from Utah.  If any else would like to join feel free to contact me also. I feel this company needs to be stopped. 

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#4 REBUTTAL Owner of company

With a opened mind... Call eGumball for RESOLUTION.

AUTHOR: eGumball Inc. - ()

Please contact eGumball to discuss your account and to justify our services.  If at the end of a "productive" conversation we cannot find any support to our billing.. we will issue a refund.

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