• Report: #755766

Complaint Review: Egumball

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  • Submitted: Wed, July 20, 2011
  • Updated: Wed, November 14, 2012

  • Reported By: jay — hesperia California United States of America
Egumball
Internet United States of America

Egumball sub par performance, bad customer service, unfulfilled promises Internet

*Consumer Comment: Progress.

*Consumer Comment: Just got a call from this fraud of a company

*Consumer Comment: Agreed!

*Consumer Comment: I had a similar experience and sued them in NM

*REBUTTAL Individual responds: They either threatened Jason, or sued him!

*Author of original report: Dispute update

*Author of original report: Contact me at jasonhasty@yahoo.com

*Consumer Comment: Anyone wishing to join the class action suit against egumball

*REBUTTAL Owner of company: Contract and Terms Agreed To Have No Guarantee

*Consumer Comment: So now they claim they didn't offer a guarantee??

*REBUTTAL Owner of company: Have you tried to contact service Tony?

*Consumer Comment: Total "BS"

*REBUTTAL Owner of company: Tony The Tiger! Help Us Help You!

*REBUTTAL Owner of company: Without a "Guarantee" FIRST PAGE RESULTS!

*REBUTTAL Owner of company: eGumball Does Not Offer Guarantees

*Consumer Comment: eGumball really does suck, and really is a fraud!

*Consumer Suggestion: Similar Experience

*Consumer Comment: I too was ripped of, and yes I paid the bill

*REBUTTAL Owner of company: Jason Hasty, Hesperia, CA - Pay Your Bills and Be Happy!

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This company made it sound like they were partners with Google and that they could get me ranking in the top 3 for Google maps.  They did not perform anywhere close to that.  When I asked to cancel they refused and charged me almost $500 to get out from under them.  There customer service is rude at best and now they are threatening to sue me for writing reviews.  Check out egumball in the better business bureau.  Somehow they have an A- ranking with 19 complaints almost exactly like mine.

This report was posted on Ripoff Report on 07/20/2011 02:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Egumball/internet/Egumball-sub-par-performance-bad-customer-service-unfulfilled-promises-Internet-755766. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 10Consumer 7Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Progress.

AUTHOR: NateR2784 - ()

I would like to take the opportunity to say that I think my Egumball advertising campaign is finally moving in a forward direction. After posting these negative reviews I was contacted by an account executive at Egumball who has since been doing everything in her power to make me a satisfied customer. We have spoken several times over the phone and have had multiple correspondence through e-mail. She has even called back to go over improvements and tell me what she has done for my business on a day to day basis. In only a couple days my rankings have moved up several spots. There is still a long way to go but I can see actual improvement. If Egumball had more caring individuals such as this one working for them, I couldn't see them ever getting a negative review again. Thank-you Elaine for all of your hard work.

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#2 Consumer Comment

Just got a call from this fraud of a company

AUTHOR: Angry Business Owner - ()

So I've been getting 2 to 3 phone calls per week from the 417-800-2346 number and I finally decided to hear what they have to say...

Automated system: "Hi, your Google listing has just been changed. If you have not updated the Google listing, please press 1 and speak with a Google representative or press 2 to be removed."

Pressed 1 and was connected...

"Hi my name is blah bah blah and am I speaking with the owner of blah blah blah company?" Yes. "We wanted to let you know that your business category is showing up as miscellaneous and therefore not ranking well. Would you like to change that?"

My reply: So is this Google?

"No sir, Google does not make phone calls to companies"

So who are you?

"We are eGumball and we publish the listings for Google Maps."

Once I heard that, I asked to be removed from the list and hope to never hear from them again!

This is a joke and is basically a bait a switch. Try real methods of gaining customers instead of this fraud!

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#3 Consumer Comment

Agreed!

AUTHOR: NateR2784 - ()

This is laughable that I found this report on the internet. I have been with egumball for over six months now for $199/month! I was told the same exact lies from the person who sold me the advertising. The told me that GUARANTEED FIRST PAGE PLACEMENT within the first 30 days of using there service. Not only did the guarantee that but if I was for any reason unsatisfied with their services there was a money back guarantee. Total "BS" is right. I'm referring to this company as one of the 500fastest growing SCAMS!

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#4 Consumer Comment

I had a similar experience and sued them in NM

AUTHOR: Dan - (United States of America)

I had a similar experience at this fellow and they refused to stop taking money our of my account even after i canceled.  I sued them here in New Mexico and after a short trial (where they had a counter claim ) i obtained a judgment against them for $1,300+ with interest.  I realize this is not a lot of money but as i told the judge it is MY money not theirs. 

They allowed the appeal period to elapse and then contacted me to see if i was willing to have them pay my money into a charity.  I said no.  As of this writing they have not paid the judgment and so i will have to domesticate it in California and have it sit as a judgment lien on their assets.  At some point they will want to pay and i can wait.
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#5 REBUTTAL Individual responds

They either threatened Jason, or sued him!

AUTHOR: Tony the tiger - (United States of America)

I know they didn't make this right Jason, and I am sorry that they are bullying you. I am gathering a class action suit against them.

Hang in there buddy.
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#6 Author of original report

Dispute update

AUTHOR: jay - (United States of America)

Everyone: this is Jason, the author of the reviews against eGumball from Jay, or from Hesperia, CA.  I want to make clear that eGumball and I have settled our differences, and I regret the negative things I wrote about eGumball. 

Back in 2011, I became upset by what I viewed as a legitimate dispute, so I unwisely engaged in campaign to harm eGumballs reputation by writing complaints on various consumer websites like: ripoffreport.com, pissedconsumer.com, getpayback.com, CompanyNameSucks.com, and others.  The majority of the things I wrote were skewed and the rest was just venting opinions which have since changed.  Jason Hasty
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#7 Author of original report

Contact me at jasonhasty@yahoo.com

AUTHOR: jay - (United States of America)

Or you can look me up....  Jason Hasty with Showcase Realty II.
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#8 Consumer Comment

Anyone wishing to join the class action suit against egumball

AUTHOR: Tony the tiger - (United States of America)

Please add an email, and we will get a hold of you. It will cost you nothing as our attorneys will take their fee from the amount that we win back.
Thank you
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#9 REBUTTAL Owner of company

Contract and Terms Agreed To Have No Guarantee

AUTHOR: eGumball Inc. - (United States of America)

We have answered your questions.  We have asked you to make contact with our company.  At this point we would like to validate you as an actual customer.  Please post back your company name and city and state.

Like the other postings above we will post back screenshots with your results and a whited out copy of either your signed agreement or your online acceptance to service.  This should validate our service to your satisfaction.  

If our screenshots and proof of service are not enough you can make contact with our company at 1-800-890-8940.
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#10 Consumer Comment

So now they claim they didn't offer a guarantee??

AUTHOR: Tony the tiger - (United States of America)

Like I said, it's total BS!! Your not going to talk your way out of this one this time buddy!

Your company calls up telling us that they are with Google, and when the placement doesn't move at all you claim "No Guarantee"!
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#11 REBUTTAL Owner of company

Have you tried to contact service Tony?

AUTHOR: eGumball Inc. - (United States of America)

Tony.  It is completely unfair to post without providing us your details.  We have asked that you contact our billing department to review your complaint.  

If you are SO convinced that our sales representative mislead you then please take the time to contact us so that we can remedy the issue.  Our company does not tell the public that we are Google in fact our application documents which you signed, or did not sign yourself, clearly disclose who we are.  Our terms and conditions which everyone agrees to clarifies our terms during your account login. 

This is a thread has escalated outside the millions of solicitations we perform each year.  We are a good company and we are willing to hear what you have to say.  If that is not good enough for you then you are not allowing us to help you.

We cannot deny or accept responsibility for your allegations until we can identify who you are.  If we have a rogue salesperson then you need to let us know who you are so that we can address this issue IMMEDIATELY.

Please contact us at 1-800-890-8940.  Your cooperation is appreciated.
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#12 Consumer Comment

Total "BS"

AUTHOR: Tony the tiger - (United States of America)

You make phone calls to us stating that you are a  part of Google, and guarantee first page results. Luckily I recorded the phone conversation, so when we file the class action suit against you, you can hear it as well.

 You suck, and guaranteed me a refund if I wasn't pleased. Your a liar, and a theif!
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#13 REBUTTAL Owner of company

Tony The Tiger! Help Us Help You!

AUTHOR: eGumball Inc. - (United States of America)

Tony.  We appreciate your reviews and we want to help.  But if you did not sign our agreement then who did?  

You might have a legitimate complaint but your having not reported your complaint to us will mean nothing unless, class action or otherwise, you illustrate some sort of due diligence in making contact with our company.  We are here to help you but without having any information to go off of - we are left to question the authenticity of your posted reviews and who you are.

We have you posting reviews all over the net.  This is true.  But your locations are conflicting.  From Las Vegas to South Carolina.

Please contact our billing department at 1-800-890-8940.  If you did not sign your agreement then we will be more than willing to help you by the opening of a fraud case with our local authorities.
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#14 REBUTTAL Owner of company

Without a "Guarantee" FIRST PAGE RESULTS!

AUTHOR: eGumball Inc. - (United States of America)

First Class Floors was provided FIRST PAGE RESULTS through eGumball's service as shown HERE or here:

http://www.egumball.com/first_class_floors_san_Luis_obispo/zachary_thorne_first_class_floors_san_luis_obispo.asp

Zach.  Our records indicate more than one keyword placed on the first page of Google.  Like our terms and conditions state there is no guarantee to service and the fact that we are not Google or related to Google. 

The reason we publish this information is for complete transparency.  We market hundreds of thousands of businesses across the United States and in some cases we are mistaken as Google which is common for every SEO or maps optimization service in America.  We are all challenged by this.

What stands out in Jason Hasty's case is that WE cancelled Mr. Hasty's agreement within the first thirty days after hearing that he believe us to be Google.  Shortly after the cancellation Mr. Hasty decided to continue with our service.   This is a HUGE EARMARK.

Egumball does not charge any prospective client until they have signed our fully disclosed agreement which is clearly branded with the eGumball logo and terms of service found online and during login to our user interface.  This practice is not currently shared by the majority of SEO firms today.
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#15 REBUTTAL Owner of company

eGumball Does Not Offer Guarantees

AUTHOR: eGumball Inc. - (United States of America)

Hi "Tony The Tiger".  eGumball terms of service does not offer a guarantee.  No SEO service can control Google results.  eGumball does not bill any client until the client either A) signs our agreement authorizing us to bill or B) orders are service online through a series of security checks which authenticate the user as the business owner.   In addition to that we phone record sales calls and service calls to your place of business.  If this was not you then maybe there is an employee acting as you.  Either way we are more than willing to help you by phone.  Please call 1-800-890-8940.  Thank you for your time.
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#16 Consumer Comment

eGumball really does suck, and really is a fraud!

AUTHOR: Tony the tiger - (United States of America)

So they took over 1000.00 from me, and didnt even move me up one notch! I disputed it with my bank, and then egumball told the bank it was legit. I am now fighting my bank of which I have had a good 4 year relationship, and this has ruined it. I hope this makes it to the first page of Google, and believe me I will start a flood of negative comments on Google for this major rip-off company!!
If anyone wants to get in on a class action lawsuit, then email me at (((ROR redacted))).
Thank you

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#17 Consumer Suggestion

Similar Experience

AUTHOR: Zack T - (United States of America)

I have a very similar experience. First off they call you advertising as Google and that they have a slot on the first page to put you on. They vehemently deny they do this, but the bottom line, its misleading at best and a flat out lie at worst. Then they state they have an opening on the first page of Google. This is my main complaint, as they don't make it seem as if they are a SEO company. Specifically they said they will place my business on the front page of Google for every Keyword/Search term we set up.

Of course, they never performed this and never got my business on the front page of Google for every Keyword. This latest month I was on there for one keyword. But again it's the misleading/lie of we have an "opening". This leads you to believe they are a third party contractor of Google, and as soon as you pay, results will be seen. This is far from the truth and as soon as the contract is entered into they turn into an SEO company that "attempts" to get results. This is not what they stated at the outset.

Egumball will vehemently deny that they represent themselves as Google. Yet why does Jason think they were? Why did I and the rest of the complaints online think so? And why on their website do they have to explain that they are not Google? If there original sales call wasn't deceptive or a borderline lie, they wouldn't need to state this.

Again my main gripe, besides borderline lies, is the lack of performance. They state they have an open spot for front page representation, yet I never saw the results. Not until I questioned the results, did they start to say that they are not in control of Google pages. This is a far cry from what they said when I payed them. I would have never have signed up for second and third page representation.
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#18 Consumer Comment

I too was ripped of, and yes I paid the bill

AUTHOR: Tony the tiger - (United States of America)

I am sick, and tired of fraudulent companies like egumball taking our money, and adding a money back guarantee, and then not doing anything, and they also reply to banks when you try to get you money back by filing a dispute.
They billed me an additional 200 for nothing, and told my bank that I signed an agreement(which I did not).
This company is a total fraud, and you can quote me on that!
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#19 REBUTTAL Owner of company

Jason Hasty, Hesperia, CA - Pay Your Bills and Be Happy!

AUTHOR: eGumball Inc. - (United States of America)

This is one of the many deleted and changed reviews posted by Jason Hasty which are becoming more confusing as they go on... 

Bottom line, Jason Hasty signed a 12 month agreement and couldn't withstand the service requirements per Google Quality Guidelines.  After making several verbal threads of slander to our business Jason was told that if he took action on his threat that we would refer his file to our attorneys office and that is where Jason Hasty is.

A brief summary of Jason Hasty.  Jason Hasty signed his 12 month agreement.  Cancelled his agreement.  Then decided to go further after understanding that there were no guarantees to any internet marketing service and why.  Jason Hasty three months into his campaign became impatient because one of his listings needed to be pin code verified and didn't like the time requirement from Google - citing that our company should have seen this from the onset.  So if any lesson can be learned here is the fact that nobody can control what data Google publishes and when.

To suggest we have special relationships with Google or that we are a partner of Google is false.  Although we understand there can be confusion - we highly doubt it in Mr. Hasty's case since we accepted his initial cancellation at start up, explained why there were no guarantees, we have signed agreements and acceptance to our terms and conditions (http://egumball.com/terms.html) which clearly state we are not Google.  What is really alarming is that Jason Hasty, not once, in service contanct or email correspondence claimed that we misled him into believing we were Google or had a partnership with Google.  In one of the many emails from Jason Hasty he states "please continue with my service... If I can get to the front page this service will pay for itself."  Nobody writes "If I can get" who thinks there is a guarantee.  But guess what - without a guarantee we have pretty strong results on the first page of Google.

We have dedicated a page to Jason Hasty to show everyone his first page rankings on the map and in the organics - all within 60 days.  To view why Jason Hasty can't be Hasty go to:

http://egumball.com/showcase-realty-hesperia-ca-jason-hasty/Jason_Hasty_Showcase_Realty_Hesperia_CA.html

If there is anyone who is not satisfied with our service then it is highly recommended to contact our service department for help in finding your results like above.  We are a good company who answers all complaints and who delivers.  Jason Hasty.... what a guy... Just pay your bills Jason, Hang tough and be happy.
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