- Report: #276966
Report - Rebuttal - Arbitrate
Complaint Review: Eharmony.com
Eharmony.comP.O. Box 60157 Pasadena, California U.S.A.
Eharmony.com Fradulant auto renewal, charging for services not used!! Pasadena California
On October 1, 2007 my account was charged another $49.95, I phoned eharmony on October 1, 2007 and could not get through to customer service. I phoned 1-800-263-6133 again on October 3, 2007, I spoke with Karen R. who said she was the manager.(she would not give me her last name said the company would not allow them to give out their last name.)
I told her I did not authorize the charge and wanted it to be refunded to my credit card. She gave me some garbage about how I agreed to an automatic renewal, which I did not and would not agree to. Sounded like she was reading a script the company had given her.
The charge was for the month of October. I told her to close my account and refund the $49.95 which I would not be using for October. I told her fraud had been committed, that I did not authroize the charge and wanted a refund. She absolutely refused, said they did not give refunds. I ask her why I would continue to be charged if I would not be using the service for the month of October , she just kept reading some script and saying I agreed to auto renewal on page 3 and 4, needless to say she refused to give me a refund.
Then I called back and talked to someone in billing named Seville, when I told her I was recording a phone conversation she hung up the phone.
Eharmony is a ripoff company, beware of their services, they will charge your credit card with unauthorized charges. They are using deceptive practices to deceive their customers!!!! I am contacting the BBB, the Attorney General and persuing a class action law suit! Sherry Stalcup
This report was posted on Ripoff Report on 10/04/2007 01:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/Eharmonycom/Pasadena-California-91116/Eharmonycom-Fradulant-auto-renewal-charging-for-services-not-used-Pasadena-California-276966. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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