• Report: #112055

Complaint Review: Eight Squared Inc.

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  • Submitted: Fri, October 08, 2004
  • Updated: Thu, November 04, 2004

  • Reported By:Corinth Mississippi
Eight Squared Inc.
5210 Western Blvd Raleigh, North Carolina U.S.A.

Eight Squared Inc. ripoff and non-compliance of shipping practice and guarantee Raleigh North Carolina

*UPDATE Employee: Maria

*Consumer Comment: Jonathan you do not speak the truth...again.

*Consumer Comment: Jonathan you do not speak the truth...again.

*Consumer Comment: Jonathan you do not speak the truth...again.

*Consumer Comment: Jonathan you do not speak the truth...again.

*Consumer Comment: Jonathan/Jess

*Consumer Comment: Jonathan/Jess Your employees do not know how to treat people, or customers.

*UPDATE Employee: Denise is Misleading

*Consumer Comment: False Advertising

*Consumer Comment: Jesse

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On 10/6/04 I spoke with "Jesse" regarding on-going issues of shipment and billing of product. I was being shipped at a lesser quantity and higher billing than had been requested (and billed previously). He grew very agitated and attempted to engage in threating behavior as well as hanging up on me. I then called back and asked for the Supervisor I was told I was speaking to him and he said his name was "Jonathan". He explained everything had been changed, well explained is a grand gesture on my part. After trying to get informaion regarding shipping and billing procedure and practices he denied everything, despite my telling him I had all the documentation to cupport my claim, additionally I inquired about the guarantee and I was informed that "there is not a guarantee". If you look on the Web site today you will see the guarantee has changed, but it does exsist.

Denise
Corinth, Mississippi
U.S.A.

This report was posted on Ripoff Report on 10/08/2004 07:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/Eight-Squared-Inc/Raleigh-North-Carolina-27606/Eight-Squared-Inc-ripoff-and-non-compliance-of-shipping-practice-and-guarantee-Raleigh-No-112055. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 10Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Maria

AUTHOR: Jonathan - (U.S.A.)

I admit that Jesse handled customers poorly while he was here, but it's not fair at all to call us "an incredibly poorly run company with bad management and no customer service skills" based on one bad experience you had with one employee on one call.

As for the "learn to use the Internet" comment, I'm pretty sure what happened is that you had typed in our e-mail address as a website address, which naturally led to some confusion. Jesse certainly could've phrased the advice better, but it's common sense that if you're going to be dealing with a company online, you're going to want to know the fundamentals of Web surfing.
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#2 Consumer Comment

Jonathan you do not speak the truth...again.

AUTHOR: Denise - (U.S.A.)

In response to Jonathan's comments...Way ahead of you boys. I not only took this action to spread the truth regarding the activities of you, Jesse and this company I have taken appropriate measure with authorities and obvious measures to protect myself.

Jonathan and Jesse's threats were against me and my credit. Their misrepresentation was not only dishonest but illegal. The company they work for has more problems that just this, but as you can see (by all of the additional complaints) it one of the many.

The credit card companies don't want people such as these in business either.
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#3 Consumer Comment

Jonathan you do not speak the truth...again.

AUTHOR: Denise - (U.S.A.)

In response to Jonathan's comments...Way ahead of you boys. I not only took this action to spread the truth regarding the activities of you, Jesse and this company I have taken appropriate measure with authorities and obvious measures to protect myself.

Jonathan and Jesse's threats were against me and my credit. Their misrepresentation was not only dishonest but illegal. The company they work for has more problems that just this, but as you can see (by all of the additional complaints) it one of the many.

The credit card companies don't want people such as these in business either.
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#4 Consumer Comment

Jonathan you do not speak the truth...again.

AUTHOR: Denise - (U.S.A.)

In response to Jonathan's comments...Way ahead of you boys. I not only took this action to spread the truth regarding the activities of you, Jesse and this company I have taken appropriate measure with authorities and obvious measures to protect myself.

Jonathan and Jesse's threats were against me and my credit. Their misrepresentation was not only dishonest but illegal. The company they work for has more problems that just this, but as you can see (by all of the additional complaints) it one of the many.

The credit card companies don't want people such as these in business either.
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#5 Consumer Comment

Jonathan you do not speak the truth...again.

AUTHOR: Denise - (U.S.A.)

In response to Jonathan's comments...Way ahead of you boys. I not only took this action to spread the truth regarding the activities of you, Jesse and this company I have taken appropriate measure with authorities and obvious measures to protect myself.

Jonathan and Jesse's threats were against me and my credit. Their misrepresentation was not only dishonest but illegal. The company they work for has more problems that just this, but as you can see (by all of the additional complaints) it one of the many.

The credit card companies don't want people such as these in business either.
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#6 Consumer Comment

Jonathan/Jess

AUTHOR: Maria - (U.S.A.)

Jonathan, I obviously don't know the situation with Denise and Eight Squared, but I will tell you the problem I have with Eight Squared and Jesse. Your employees do not know how to treat people, or customers. When I called Eight Squared Jesse told me to "learn how to use the internet". How professional does that sound? Your employees have no regard for customers. If your employees are annoyed by people calling because your policies are not clear, it's your job to explain it to them in a professional and mature manner. But, your employees get agitated, and belittle people. Comments like "learn how to use the internet" is only going to make people more agitated. And to top if off, you have people like Jesse in management posistions! This is clearly an incredibly poorly run company with bad management and no customer service skills.
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#7 Consumer Comment

Jonathan/Jess Your employees do not know how to treat people, or customers.

AUTHOR: Maria - (U.S.A.)

Jonathan, I obviously don't know the situation with Denise and Eight Squared, but I will tell you the problem I have with Eight Squared and Jesse. Your employees do not know how to treat people, or customers. When I called Eight Squared Jesse told me to "learn how to use the internet". How professional does that sound? Your employees have no regard for customers. If your employees are annoyed by people calling because your policies are not clear, it's your job to explain it to them in a professional and mature manner. But, your employees get agitated, and belittle people. Comments like "learn how to use the internet" is only going to make people more agitated. And to top if off, you have people like Jesse in management posistions! This is clearly an incredibly poorly run company with bad management and no customer service skills.
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#8 UPDATE Employee

Denise is Misleading

AUTHOR: Jonathan - (U.S.A.)

I am the Jonathan she is referring to, employee 1015. You can call our customer service line right now to speak to me, if you want.



All I have to say is that if what Denise says is true, all she would've had to do is dispute the charges with her credit card company who would have surely decided in her favor...assuming she's being honest, which she isn't. She's another angry customer who didn't take the time to familiarize herself with what she was agreeing to when she placed her order, and rather than take responsibility for that, she'd rather drag our names--the company's, Jesse's, and mine--through the mud.
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#9 Consumer Comment

False Advertising

AUTHOR: Arleta - (U.S.A.)

I sent for my free sample in good faith and it didn't work. First of all, I only sent for one sample for the postage of $9.99 And was billed twice for two which I didn't order. Secondly, I called to cancel and by the time I was given 3 different numbers to call, I was thoroughly irritated. When I finally talked to someone they said the next order had already been sent out and it was too late to cancel. It had only been three weeks. I sent back the two orders post haste when I received them and received no credit. I waited one month and called again and was told tough luck. This is a terrible way to do business. I'm out $160.00.
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#10 Consumer Comment

Jesse

AUTHOR: Maria - (U.S.A.)

I had to reply to this because I have also had a run in with Jesse. Dealing with Eight Squared is a nightmare in itself, but then to end up talking to Jesse just adds insult to injury. This guy has no business being in a support or managerial position. He's not helpful, and only aggravates customers. Clearly, he does not like his job and should move on. Or, maybe he was beat up on the school yard as a kid and now he is making up for it by berating everybody he talks to in order to make himself feel superior.
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