- Report: #107728
Report - Rebuttal - Arbitrate
Complaint Review: Eight Squared, Inc
Eight Squared, Inc5210 Western Blvd. Raleigh, North Carolina U.S.A.
Eight Squared, charged credit card for shipment even after cancellation of membership Raleigh North Carolina
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The website ask that you input the credit card number used to order the product. This is done to match up the cancel request with the proper "membership" account or so one thinks. I received a confirmation number stating that my membership was canceled and that I would not receive automatic shipments. I did this on 8/19 well in advance of the 30 day deadline. On 8/26 (much eariler than the 30 days that it was suppose to be) my credit card was charged and an order was shipped.
When I called the askberkley customer site to find out what went wrong I was told that I should have cancelled my membership with Eight Squared Inc because they were the ones that sent the order. The booklet that came with the order clearly states that you should go to the askberkley site to cancel memberships. There is an email address for eight squared shown for "making changes to your continuity program" but why would anyone want to use email to cancel something when a website was offered that issues confirmation numbers. When I called Eight Squared to request a refund they stated that they would not because they do not honor the berkeley cancelations.
lewisville, North Carolina
This report was posted on Ripoff Report on 09/09/2004 07:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Eight-Squared-Inc/Raleigh-North-Carolina-27606/Eight-Squared-charged-credit-card-for-shipment-even-after-cancellation-of-membership-Ral-107728. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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