- Report: #450654
Report - Rebuttal - Arbitrate
Complaint Review: Einstein Industries | Ripoff Report Verified™ …businesses you can trust. Einstein Medical, Einstein Dental, Einstein Law, Einstein Industries 100% Client Satisfaction. Developing Websites, Internet Marketing for Health Care & Legal Professionals. Connecting consumers to experienced doctors & lawyers. Einstein Indutries' goal to increase business for medical & legal professionals.
Einstein Industries, Inc. - Robert Silkey, Ted Ricasa6675 Mesa Ridge Road San Diego, California U.S.A.
Einstein Industries REVIEW: Einstein Industries' clients can feel safe, confident, and secure when doing business with Einstein Industries. Truly valuing clients and invested in long-term success. Goal of Einstein Industries is total client satisfaction.
*UPDATE: Einstein Industries pledges their commitment to always improving their operations by joining Ripoff Report’s Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer by increasing their confidence when doing business with a member business. Einstein Industries recognized by Ripoff Report Verified™ ..as a safe business service.
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EDitor’s UPDATE: Positive rating and recognition has been given to Einstein Industries for its commitment to excellence in customer service.
Ripoff Report’s discussions with Einstein Industries have uncovered an ongoing commitment by the company to total client satisfaction. Einstein Industries has always placed the satisfaction of its clients above all else, working to provide them with customized business solutions that rise to the highest standards of excellence. When issues do arise, Einstein Industries devotes the attention of the highest-level members of its team to ensuring that clients end up feeling taken care of and completely satisfied.
Einstein Industries founder and CEO Robert Silkey assured us that every one of the company's employees shares his vision and devotion to providing an exceptional customer experience. Through our discussions with Einstein Industries, it has become apparent to Ripoff Report that Mr. Silkey and his team truly care about and listen to their clients and strive to make their interactions with Einstein Industries consistently positive. They take client concerns seriously and respond to them quickly and definitively. No issue is swept under the rug or ignored; it is brought out into the light and given proper and due consideration, with a timely resolution being the ultimate goal. At Einstein Industries, the only appropriate resolution is one that leaves the client feeling happy. No matter is considered resolved until the client considers it resolved.
In reviewing Einstein Industries, we discovered that the overwhelming majority of the company's clients have been satisfied with their experience, and most of those clients rate Einstein Industries' customer service as "excellent" or better. The employees and managers of Einstein Industries appear to us to be wholly committed to fulfilling their stated mission: to create exceptional business solutions that enable their clients to fulfill their full potential. Further, the company operates ethically and with tremendous integrity in all that it does. In performing their everyday duties, employees are as respectful of their clients as they are when communicating directly with them. It is our conclusion that Einstein Industries is a trustworthy business that can be expected to do whatever possible to ensure total client satisfaction.
The information provided in this report is based on comments made by President Ted Ricasa during an onsite inspection held by a third party verification company with no biases toward Einstein Industries.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Einstein Industries develop and facilitate website and internet communication and patient payments to doctors, dentists, and medical professionals dealing in cash pay health care. Their primary market is specialty medical fields such as plastic surgeons and dentists. Their vision is to expand the cash pay medical sector of medical professionals.
Their company appeals to their target market, specialists in the medical field, by attending medical trade shows and aiming their emphasis toward plastic surgeons. They have a national sales force that covers all parts of the country with specific sales people assigned to areas to generate new clients. Additionally, they have an expanding referral base generated from past and existing clients.
EINSTEIN INDUSTRIES / Statements from the CEO
"Einstein Industries continues to refine and expand its product line and believes that innovation and unsurpassed experience remain among its strongest assets. “Now is precisely the time to focus on meaningful product improvement for the sake of our current and future clients.
When we pair this with one-on-one consulting we’re able to help our clients get the most from their Internet marketing strategy.” ~ Robert Silkey, CEO
When working with Einstein Industries, a client will first complete a consultation and evaluation to determine their business method and function. Next, they will be provided with a complete 40-120 page report outlining a suggested internet approach for search engine optimization to achieve the best results.
Their sales approach is a consulting and client education process, as opposed to a sales pitch. After they have an evaluation of the clients business, they provide a detailed 40-120 page report with design recommendations and site optimizations for review and discussion. They also review and discuss with the client the internal review of this report and how to implement it internally into their business. Should the client choose not to use their services, the report is still theirs to keep.
Internally, their company is constantly training their staff to improve all areas of their work within the company. They believe that good, consistent training in website and sales communication is vital.
Einstein Industries believes that their 18 years of experience sets them apart from others in their industry. They maintain that they are a health care company first, not a computer tech company.
Doing whatever it takes to make the client happy
During the onsite interview, President Ted Ricasa was asked how he advises employees to “do whatever it takes” to make the client happy: “The customer always comes first, listen to their problem and find a solution. Regardless of whether or not the problem is real or perceived, the customer is first. Take all steps necessary, but do not hesitate to bring in additional help and expertise from every level of the company. If this means going to the CEO, do it. No changes have been made to our policy since complaints were made; we have just put additional emphasis on client satisfaction.”
Mr. Ricasa was also asked to describe a specific situation where a client was not satisfied with the level of service they received: “The most common situations have been along the lines of a client forgetting, unintentional mistakes, and just simple errors. We take the time to reeducate the client about the website and internal uses. We do not consider these complaints, just common errors involved in technology and its uses. Specifically, we had a complaint centered, not on a product issue but rather a personality conflict between the client and his field representative. We assigned him a new field rep and the issue was resolved, a simple communications error. We still have the client and he has become one of our best referrals and is still with the company.”
Einstein Industries is pleased to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. They are happy to be a part of a program that has consumer’s best interests in mind.
EINSTEIN INDUSTRIES / Statements from the Team
Einstein Industries treats its employees with the same respect and courtesy that it extends to its clients. Our interactions with Einstein Industries revealed that the employees enjoy their jobs and feel well taken care of by the company. In reviewing anonymously submitted employee feedback collected by Einstein Industries over the past six months, we found that the vast majority was positive.
Einstein Industries, Inc., the leading online marketing company for the health care and legal industries, offers a comprehensive suite of products and services designed to increase revenue and streamline customer relations for our clients. These products and services, which range from the acclaimed DocShop and LawyerShop directories to award-winning Custom Website development and cutting-edge Video Search Engine Optimization, help our clients to establish a strong online identity and effectively reach a broader consumer base. In addition, Einstein Industries offers publishing, consulting, managing, and web-based email communication services.
Since 1995, Einstein Industries has maintained its exemplary record of achievement in devising forward-thinking marketing strategies for professionals in the dental, medical, and legal fields. Einstein has built its business model on its renowned Internet directories, which have helped hundreds of thousands of consumers to locate reputable dentists, surgeons, and lawyers across the country. By providing direct links to the websites of medical and legal practices, DocShop and LawyerShop give consumers easy access to reliable information from experienced, nationally recognized experts, as well as the finest academic institutions, hospitals, and health care companies in the United States. These include Stanford University, Department of Ophthalmology; North Shore Hospital, Department of Fertility; TLC Laser Centers; Dr. Robert Singer, past president of the American Society of Aesthetic Plastic Surgery; and Dr. Minas Constantinides, director of the department of otolaryngology at New York University.
Read more about Einstein Industries and the services they have to offer.
EINSTEIN MEDICAL / Statements from the Team
The leader in online medical marketing and website solutions, Einstein Medical offers a wide range of products and services designed to increase the financial success of its clients. The company is at the forefront of website development, having created some of the most effective medical websites on the Internet today. Rather than simply provide an online presence for its clients, Einstein Medical develops comprehensive online marketing strategies.
When developing an online medical marketing strategy for a medical practice, whether for a cosmetic dentistry, plastic surgery, or LASIK surgery practice, a team of marketing experts collaborates to determine how best to promote and increase the visibility of that practice. Through such a team, which may consist of designers, writers, video producers, consultants, project managers, and other experts, Einstein Medical is able to tailor Internet strategies to meet the unique needs of each client.
From customized websites to DocShop® directory listings, Einstein Medical provides opportunities for trusted healthcare professionals to be found by prospective patients through different avenues on the Internet. The goal of Einstein Medical as an online marketing company has always been to increase business for medical professionals and help prospective cosmetic, plastic, or LASIK surgery patients find a reputable practice in their geographical area. Einstein has kept that goal in mind while developing products to complement its award-winning websites. From Search Engine Optimization (SEO) to Video and Call Reporting, Einstein has continually expanded its product line to better serve its clients. Einstein Medical is a unique company that caters to experienced, reputable doctors and surgeons across the nation and throughout the world.
Read more about Einstein Industries and the services they have to offer.
Einstein Law - The Premier Internet Marketing Company for Law Firms
Einstein Law is the leading marketing and communications company in the legal industry. A division of Einstein Industries, Inc., Einstein Law offers a broad range of products and services that are designed to contribute directly to a law firm's financial success. Although its customized websites are among the most effective and widely recognized on the Internet, Einstein Law is not simply a website company in the traditional sense. The designers, writers, consultants, video producers, project managers, and other experts at Einstein Law are committed to integrating diverse promotional strategies into comprehensive, forward-thinking marketing campaigns. From its exclusive LawyerShop Directory to its innovative Video Services for lawyers, Einstein Law gives attorneys the opportunity to connect with prospective clients through multiple electronic channels. For most clients of Einstein Law, the results have been consistently impressive.
The goal of Einstein Law has always been to create a direct link between experienced, reputable lawyers and the people most in need of their assistance.
In addition to being one of the most powerful and respected website and marketing companies in the nation, Einstein Industries, Inc., has developed some of the most technologically sophisticated business tools available, including IMPACT software and its unique website statistics program.
Read more about Einstein Law and the services they have to offer.
EINSTEIN INDUSTRIES / Testimonials
"As you know Internet advertising is becoming more and more the number one way that patients inform themselves and find themselves doctors… DocShop has been sensational for our practice. Einstein Medical created my first website and through three evolutions we’ve had nothing but compliments on our website. They’ve done a great job hosting it and, more importantly, their search engine optimization is really secondary to none." ~Dr. Richard Norden"
"The Internet has been tremendous for our patients. They love being able to go online and get their instructions—their post-operative instructions, learn about their procedures and get their questions answered. Having video testimonials from previous patients or having people be able to meet me before they come into the office often allows them to feel much more comfortable and confident with seeing us. This video and the Internet has been a tremendous boon for our practice and I think the educational value it offers for patients 24/7 is one of the greatest technological advances we’ve had in medicine in quite a few years." ~ Dr. Charles Perry
"I’ve been a client of Einstein Medical for four years now. Before I started my practice, I believe I had my practice initiated with Einstein before I had my office open. And I think this was a very smart move on my part. I found it very helpful in getting my image together and helping to get my practice launched. I think that the Internet is a little bit of a double-edged sword. On the positive side it brings a tremendous number of people to our door, it does provide them with information, and when they do find us, it is to our benefit. The negative side of it is that there is a wealth of information out there and to have a company that organizes it and provides in in a way that patients can rely upon and standards that have been met and examined helps us to know that patients are getting the right information.” ~ Dr. Kouros Azar
Einstein Industries Cares.
Einstein Industries recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s review, Einstein Industries managers and employees are as confident as ever that their approach to customer service is sound and effective.
In the future, if anyone has any complaints or concerns with Einstein Industries, you are invited to contact them directly via email: firstname.lastname@example.org (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the company’s response and to insure customer satisfaction). You can call Einstein Industries toll-free at 866-337-5456.
As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Lucas Auto Care or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Rip-off Report’s Corporate Advocacy Program.. please contact us. EDitor@ripoffreport.com
In summary, after our review, which included discussions with Robert Silkey, Ripoff Report is convinced that Einstein Industries is committed to quality, efficiency, and total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business, this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by its customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Einstein Industries, Inc. - Robert Silkey, Ted Ricasa , Einstein Medical, Einstein Dental, Einstein Law, a rip-off that charges ridiculous amount of money to be in their 'exclusive' directory and they do not even buy advertising on Google San Diego CaliforniaThis company has been charging us a huge amount of money over the years. They used to give us free corrections but then they stopped after the corrections started taking over 2 months to complete and we complained. So they decided to charge for corrections and they still took 2 months. Now they want to charge us for adding photos to the smile gallery that they told us we need to convert visitors to our site into patients. So now they want to sell us software that will let let us put the photos ourselves for how many thousands of dollars? So they charge an arm and a leg to build the site, tell us we need to buy more to make it work, charge us another arm and leg to be in their doctor finder map and then they don't buy advertising on Google. They told us the reason that they charge so much is they they are the BIGGEST advertiser on Google and this is a co-op advertising strategy that enables them to stay on top. HA! Where these ads Mr Silkey? Then when I try to find more information on this company it turns out they are being sued by ex-employees AND the CA Department of Labor. Just google this "Einstein Industries". To make matters worse, we want our website back and have asked for it for 4 months now and nobody returns my calls or emails and when I confronted them about all this after finally getting through to somebody they said I have to talk to my sales rep. What!?!? The very person who got me into this who does not know anything except to say what his boss tells him is going to help me get my website to a new hosting company? That is the ultimate fox guarding the hen house. We just want our website (that we have paid for 5 times over now) and be done with them but they seem to think that we owe them more money for incomplete work and unfulfilled promises and they want us to talk to the CEO who wants to make things 'right' before we are given our site that we own. Just the mention of their name makes me want to rip my fingernails out of my own hand! These people are dirty. Shame on them!
San Diego, California
This report was posted on Ripoff Report on 05/11/2009 10:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Einstein-Industries-Inc-Robert-Silkey-Ted-Ricasa/San-Diego-California-92124/Einstein-Industries-Inc-Robert-Silkey-Ted-Ricasa-Einstein-Medical-Einstein-Dental-450654. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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