- Report: #414442
Report - Rebuttal - Arbitrate
Complaint Review: El Cid Resorts
El Cid ResortsCozumel, Quintana Roo, Mexico Carretera Chankanaab Km. 4.5 Zona Costera Sur., Other Mexico
El Cid Resorts Masters at Misrepresenting Themselves and Not being available for Consumers Carretera Chankanaab Km. 4.5 Zona Costera Sur. nationwide
*Consumer Comment: My case with El Cid has been solved to my satisfaction, El Cid helped me.
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We signed a contract for the El Cid La Ceiba Resort in Cozumel, Mexico in March of 2008 only for the discounts we would receive on future cruises and accumulated points we would receive by booking other vacations through them. A few weeks later we tried booking a cruise with the expected discount and points but only received what any regular person would get who was not a Club member.
We attempted many times to contact someone to cancel our contract due to misrepresentation or some sort of compensation for being lied to. We finally sent a certified letter but only received avoidance from our problem. We disputed El Cid charges on both our credit cards many times as El Cid continued to re-bill.
We finally decided, after much discouragement, to give one last attempt for El Cid to give us a fair deal in December of 2008. They replied saying they would give us some add ons or some compensation by that afternoon. We have yet to hear from them 8 weeks later. They are very good at not being available but great at taking your money. We are skeptical of what to expect if we actually use this resort and if it will be as promised since their word has not been good thus far.
Avoid this Vacation Resort like the plaque. We wish we would have!!
This report was posted on Ripoff Report on 01/21/2009 12:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/El-Cid-Resorts/Carretera-Chankanaab-Km-45-Zona-Costera-Sur-Other-77640/El-Cid-Resorts-Masters-at-Misrepresenting-Themselves-and-Not-being-available-for-Consumers-414442. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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