I have been dealing with problems from this restaurant for years. I'm a very fair person, but their shady business practices have driven me to file this report.
I hired El Maguey Mexican Restaurant to cater my graduation party in 2011. The day of my graduation party, my food failed to show up. The owner of the restaurant had forgotten about it and the guests at my party had to wait hours for cold food.
After roughly a year, I decided to give them the benefit of the doubt and returned to being a customer of theirs. Since then, on more than one occasion, I have had serious problems concerning the health guidelines, price, and quality of their business.
Although I could give many examples of their poor business, I am wanting to report the most recent two. Last week, I called to order takeout. On the phone, the woman told me it would be between 10-15 minutes. I arrived 25 minutes later. I then stood waiting for the food for another 20 minutes when I arrived. When I got it, the fries and chicken had not been fully cooked. I took it back inside to show the owner that my food was frozen on the inside, and she took it to the back. I waited another 10 minutes. When she gave it to me, the portion size was much smaller and my order totaled almost $13.00.
Today, 1/19/2013, at approximately 2:00 p.m., I placed another order. Although they were timely on this occasion, I was charged way to much for what I ordered and I am almost positive I was a victim of fraud. My order consisted of a large queso dip, three soft tacos, and chicken cheese fries. She charged me $25.40 and failed to provide a detailed recipe. When I asked for a menu to verify price, she conveniently said she had ran "out". When I opened the queso, it was only 1/2 full.
I would just like to warn others of the problems that I have had with this business and their poor quality of service. I will no longer be a customer of theirs in the future.