- Report: #790832
Report - Rebuttal - Arbitrate
Complaint Review: Elaine Berkley
Elaine BerkleyScottsdale, Arizona United States of America
Elaine Berkley Frogs Landing Took my money and disappeared Scottsdale, Arizona
*Consumer Comment: Worth Every Penny!
*Consumer Comment: update
*Consumer Comment: Repeat Offender
*General Comment: Elaine Berkley is the best
*Consumer Comment: Elaine Berkley is Outstanding
*Consumer Comment: ELAINE BERKLEY IS THE CONSUMATE PROFESSIONAL AND THE BEST FRIEND A SPECIAL NEEDS FAMILY CAN HAVE!
*Consumer Comment: social skills group and advocacy
*Consumer Comment: Elaine Berkley has been my children's advocate for four years
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I paid her $2300 for just over a year's worth of services. She had me sign a contract, which included a money-back guarantee that is pro-rated. She took my check, cashed it, and disappeared.
She told me that she needed to do A and B with the school before we all needed to attend my son's IEP. She never did A or B. I called her twice, and twice she asked me to call back and remind her to do A and B. I'm thinking 'you have to be kidding' by now. Then his IEP happened, school ended, and my money was gone.
I emailed her at the end of June asking for a refund; it was a detailed and polite email. I never heard back. I sent another email in July and still no reply. I then emailed a colleague of hers also listed at the time on her website, and the colleague responded that Elaine was recovering from surgery. I called her in early August, and Elaine did answer, acknowledge my emails and promised a refund 'within 30 days'. I was entitled to a full refund, and she agreed readily and pleasantly.
I never received it. That was 10 weeks ago. I have called twice more and left voicemails and sent three more emails, to no avail. Not only am I now trying to advocate myself as a single mom for my autistic son, but I have a daughter as well, I'm out $2300, and I have to file in court against this woman. I had enough problems before I met her, and now I have more.
She is quite adept at marketing herself, but BE CAREFUL. No contract offering money back can make her return your calls or return the money!!! You have to pay MORE money to file in court! There are better, more professional advocates in the valley.
This report was posted on Ripoff Report on 10/20/2011 10:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Elaine-Berkley/Scottsdale-Arizona-85254/Elaine-Berkley-Frogs-Landing-Took-my-money-and-disappeared-Scottsdale-Arizona-790832. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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