I was referred to Elaine Berkely and her Frogs Landing 'business' for a possible summer social group for my 7 year-old autistic son. She had an appointment at my home to discuss her business with me. Upon arriving an hour late, my son was in the middle of speech therapy at that point (home-based therapy), and she and I only had a chance to speak a little. But she did say that she had no social groups at that time and then marketed and sold her education advocacy services.
I paid her $2300 for just over a year's worth of services. She had me sign a contract, which included a money-back guarantee that is pro-rated. She took my check, cashed it, and disappeared.
She told me that she needed to do A and B with the school before we all needed to attend my son's IEP. She never did A or B. I called her twice, and twice she asked me to call back and remind her to do A and B. I'm thinking 'you have to be kidding' by now. Then his IEP happened, school ended, and my money was gone.
I emailed her at the end of June asking for a refund; it was a detailed and polite email. I never heard back. I sent another email in July and still no reply. I then emailed a colleague of hers also listed at the time on her website, and the colleague responded that Elaine was recovering from surgery. I called her in early August, and Elaine did answer, acknowledge my emails and promised a refund 'within 30 days'. I was entitled to a full refund, and she agreed readily and pleasantly.
I never received it. That was 10 weeks ago. I have called twice more and left voicemails and sent three more emails, to no avail. Not only am I now trying to advocate myself as a single mom for my autistic son, but I have a daughter as well, I'm out $2300, and I have to file in court against this woman. I had enough problems before I met her, and now I have more.
She is quite adept at marketing herself, but BE CAREFUL. No contract offering money back can make her return your calls or return the money!!! You have to pay MORE money to file in court! There are better, more professional advocates in the valley.