of Outsourcing? Beware of Elance and
Complete documentation of the following account is available. On July 30, 2010, Empirical Wellness, Inc. hired SynapseIndia through Elance to build a website/app that would assist healthcare providers and researchers to work with patients through cellphone
services. Almost a year after the project due date, and after
receiving the majority of payments, SynapseIndia demanded the final
payment even though they had produced only an incomplete and defective website.
Empirical Wellness was forced to filed a Dispute with Elance which escalated to
Elance allows only the services of Net-arb.com for legally binding arbitration, and
SynapseIndia is Elances most profitable provider. Throughout the 4
months of arbitration, Empirical Wellness proved that Kapil Gupta (COO of
SynapseIndia) repeatedly lied under oath to the arbitrators. Nonetheless,
Empirical Wellness was awarded only a small refund along with the incomplete
and deeply flawed code for their website. Elance paid the financial
award for SynapseIndia, but the site went offline on the day it was supposed to
be delivered. Instead of providing the code as ordered, SynapseIndia had
sabotaged the website and subsequently provided only useless sabotaged
code. Net-arb imposed no penalty for perjury, and despite promises from
Michelle in Elance's "Dispute Assistance" there were no consequences
from Elance for the contractor's refusal to comply with the
"binding" arbitration. The undersigned personally lost about
$30k and two years of work.
BTW, most of the reviews of SynapseIndia on Elance are positive. So is mine.
This is because when the due date for the project arrives (and the project is
still far from complete), the client is pressured to provide a positive
review. Not wanting to alienate a contractor who already has our
money for an unfinished job, clients like myself post positive
reviews. Then, when the work goes bad, Elance absolutely prohibits any
modification of the review.