I called Elavon when I looked at my bill in November of 2009 and
noticed a $20.00 fee. The person on the phone told me that I have to
get certified in order to avoid being charged $20.00 per month. I don't
look at this bill online every month because going online for
everything is annoying. I used to get my statement mailed until they
starting charging a $5.00 monthly fee for this. Again, they sneaked
this $5.00 fee without me knowing.
I asked for a refund for this monthly $20.00 fee that I have been
charged from December 2008 up to November 2009. I was told someone
would call me back, which never happened. I did however go online (they
wouldn't mail the application to me) and I was so upset that I had to
complete a book on my time. I said forget it and I will continue to pay
$20.00 until I sell or close my business in August of 2010, then I see
a large figure for my merchant proccessing fee on the bank statement
and called right away to be told that I was charged $135.00 December
2008 + $20.00 per month ever since and again I was charged $175.00 in
December of 2009 plus $20.00 for not completing this certification. How
can they get away with this??
So I hung up with this miserable person and went online to compete 227
questions and most questions didn't pertain to me (2 hours to complete)
since I have no employees and I work from home. Well I failed the
certification and again I had to call Elavon (20 minutes on hold). I
then got a nicer person who stayed on the phone with me and told me I
should have completed the 57 questions. You think the 1st guy would
have told me that?? So I then spent another 50 minutes of my life and
failed for missing 1 questions.
Finally I am so called certified so they won't charged me $20.00 per
month on top the yearly fee. On rippoffreport.com, someone wrote the
Visa/Master Card charged $38.00 and Elavon slaps $175.00 yearly fee. I
am owed $260.00 for the monthly fee they stole from me + $135.00 for
never certifying my business. I was told that I was mailed a notice in
December of 2009 about the $175.00. I have wonderful credit and pay all
my bills on time because I do get my bills in the mail. This company lies and never
sent me a notice of these fees, no phone calls or emails. I never new I was charged $135.00 in
December 2008 and I couldn't look on my bill online that far back.
$20.00 addition is hard to notice but $195.00 additional fee I noticed. I want $395.00 back and I am now in compliance. This is just another fee for companies to produce income.
You wonder why people have hate, anger and fear in this world, its from
companies like these. So many rules that this land of the free we live
in disgusts me more and more as I get older. My bank account is open
for them to take whatever fees the freely wish.
I want my money back!! This company needs to stop.