- Report: #550154
Report - Rebuttal - Arbitrate
Complaint Review: Elavon Merchant Processing Trustkeeper
Elavon Merchant Processing TrustkeeperOne Concourse Pkwy Suite 300 Atlanta, Georgia United States of America
Elavon Merchant Processing Trustkeeper Visa MasterCard PCI Compliance Charges yearly PCI Compliance fees + monthly fees without your knowledge or consent. Refuse to refund. Atlanta, Georgia
*Author of original report: Elavon still charges me fees even though I completed application process
*Author of original report: I never received the 1st letter back in 2008. I did get one in November 2009
*Consumer Suggestion: PCI Compliance
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I asked for a refund for this monthly $20.00 fee that I have been charged from December 2008 up to November 2009. I was told someone would call me back, which never happened. I did however go online (they wouldn't mail the application to me) and I was so upset that I had to complete a book on my time. I said forget it and I will continue to pay $20.00 until I sell or close my business in August of 2010, then I see a large figure for my merchant proccessing fee on the bank statement and called right away to be told that I was charged $135.00 December 2008 + $20.00 per month ever since and again I was charged $175.00 in December of 2009 plus $20.00 for not completing this certification. How can they get away with this??
So I hung up with this miserable person and went online to compete 227 questions and most questions didn't pertain to me (2 hours to complete) since I have no employees and I work from home. Well I failed the certification and again I had to call Elavon (20 minutes on hold). I then got a nicer person who stayed on the phone with me and told me I should have completed the 57 questions. You think the 1st guy would have told me that?? So I then spent another 50 minutes of my life and failed for missing 1 questions.
Finally I am so called certified so they won't charged me $20.00 per month on top the yearly fee. On rippoffreport.com, someone wrote the Visa/Master Card charged $38.00 and Elavon slaps $175.00 yearly fee. I am owed $260.00 for the monthly fee they stole from me + $135.00 for never certifying my business. I was told that I was mailed a notice in December of 2009 about the $175.00. I have wonderful credit and pay all my bills on time because I do get my bills in the mail. This company lies and never sent me a notice of these fees, no phone calls or emails. I never new I was charged $135.00 in December 2008 and I couldn't look on my bill online that far back. $20.00 addition is hard to notice but $195.00 additional fee I noticed. I want $395.00 back and I am now in compliance. This is just another fee for companies to produce income.
You wonder why people have hate, anger and fear in this world, its from companies like these. So many rules that this land of the free we live in disgusts me more and more as I get older. My bank account is open for them to take whatever fees the freely wish.
I want my money back!! This company needs to stop.
This report was posted on Ripoff Report on 01/06/2010 09:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/Elavon-Merchant-Processing-Trustkeeper/Atlanta-Georgia-30328/Elavon-Merchant-Processing-Trustkeeper-Visa-MasterCard-PCI-Compliance-Charges-yearly-PC-550154. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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