- Report: #732903
Report - Rebuttal - Arbitrate
Complaint Review: Elavon Merchant Services
Elavon Merchant Services7300 Chapman Highway Knoxville, Tennessee United States of America
Elavon Merchant Services MERCHANT WARNING!!!! Knoxville, Tennessee
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My company immediately changed banks and merchant service companies. We waited the obligatory 90 days after the last charge and then requested refund of the held funds. I was told that we now had to wait 6 months. After 6 months, I called and was transferred to the "Security Department". I explained that I wanted a refund of my held funds and wanted to speak to someone about it. I was told that they will e-mail the department responsible and they would call me back. It's been about 4 months now since I made that call and I've yet to get a call back from them.
I've made numerous other calls to no avail. I've discussed the issue with my state Attorney General's office who deferred it to the Tennessee AG (being a business-to-business matter).
So, after almost 18 months, I still have not received a phone call OR my funds back. If there is an on-going class action suit or other legal action, sign me up!!!
This report was posted on Ripoff Report on 05/25/2011 06:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Elavon-Merchant-Services/Knoxville-Tennessee-37920/Elavon-Merchant-Services-MERCHANT-WARNING-Knoxville-Tennessee-732903. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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