- Report: #732903
Report - Rebuttal - Arbitrate
Complaint Review: Elavon Merchant Services
Elavon Merchant Services7300 Chapman Highway Knoxville, Tennessee United States of America
Elavon Merchant Services MERCHANT WARNING!!!! Knoxville, Tennessee
My company immediately changed banks and merchant service companies. We waited the obligatory 90 days after the last charge and then requested refund of the held funds. I was told that we now had to wait 6 months. After 6 months, I called and was transferred to the "Security Department". I explained that I wanted a refund of my held funds and wanted to speak to someone about it. I was told that they will e-mail the department responsible and they would call me back. It's been about 4 months now since I made that call and I've yet to get a call back from them.
I've made numerous other calls to no avail. I've discussed the issue with my state Attorney General's office who deferred it to the Tennessee AG (being a business-to-business matter).
So, after almost 18 months, I still have not received a phone call OR my funds back. If there is an on-going class action suit or other legal action, sign me up!!!
This report was posted on Ripoff Report on 05/25/2011 06:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Elavon-Merchant-Services/Knoxville-Tennessee-37920/Elavon-Merchant-Services-MERCHANT-WARNING-Knoxville-Tennessee-732903. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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