- Report: #543618
Report - Rebuttal - Arbitrate
Complaint Review: Electronics Showplace
Electronics ShowplaceInternet United States of America
Electronics Showplace electronicsshowplace.com lied false advertising rude irresponsible Internet
*Consumer Comment: Been there...
*Author of original report: OMG No way LOL! Now he tells me :-D
*Consumer Comment: This person may have a point
*Author of original report: I might not be an angel here, but i DO know how to conduct myself! This is where jilted consumers come to vent. its my one outlet
*Consumer Comment: Okay
*Author of original report: To the Hmmm-dinger, I'm NO angel ():-)
*Consumer Comment: Hmmm....
*Author of original report: electronicsshowplace.com has threatened to sue me for slander for negative review!
*REBUTTAL Owner of company: Customer review is unfair
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watch, the merchant's going to rebut this review, they're going to come back with something like: we felt we had to say something... in light of that, i submit for your approval (or not!) the following review of the merchant: i placed an order with this merchant on 12/13/2009 and was surprised at how quickly they shipped my order. they shipped it the very next day as promised. great, i thought, can't wait to get my haier portable washer and start doing laundry, it's been piling up for a month since my old washer broke (kenmore, not related to this merchant). at any rate, 2 major problems to report: first and foremost, delivery was set for 12/18/2009 via fedex ground.
12/18/2009 rolls around and i stay home from work and wait for my delivery. i track the delivery at the fedex site at 4pm and to my surprise, fedex said they had made an attempt to deliver but no one was home! i was shocked, b/c i was home, and standing right in front of my door at 3pm (the time they claim they tried to deliver it), as the mailman had come at that exact time. no sign of the driver, no sign of the truck, no notice left, nothing! i call fedex at 4:30pm same day, they tell me it's "out of their hands" and reschedule for following monday, 12/21/2009. well, guess what! 12/21/2009 comes around and i stay home once again in anticipation of my package, and lo and behold, the mailman comes at 2:30pm, so i'm standing right outside my door again, and i figure, i'll watch for the fedex truck while i'm at it (my front door is at street level). 2 mins later i go inside and track my package, and complete shocker, it says the fedex driver made an attempt to deliver the package 2 mins ago, but no one was home! again, i was JUST out there looking for him, he wasn't there, his truck was no where in site and no notice left on door!
i call fedex and really let them have it! the driver's manager says she'll track him down and call me back in the next few mins. 45 mins later, no phone call from carmen! no surprise there LOL! so i call back and adelade says carmen tracked down the driver and they've reschuled for re-delivery for the same day, before 5pm. 2 mins later there's a knock at my door, it's the fedex driver. he said the first driver never even came friday or earlier that day (monday). instead, they instructed this other guy to get my washer off the first guy's truck and actually and finally deliver it to me! in the meantime, i email electronicsshowplace.com (just before the washer was delivered) asking for a refund for shipping costs, seeing as i went to so much trouble rearranging my schedule for the lying fedex driver! in a shakey voice, the merchant tells me fedex ground is NOT guaranteed and spit in my face basically, and told me he will not refund my money! while he's on the phone, i tell him i noticed on the shipping carton it says the washer i bought in good faith thinking it was 11-lb capacity, was actually 8.8-lb capacity. i told him that was false advertising, they put 11-lb capacity on their website, and i believed i was buying an 11-lb capacity washer. the merchant, again, in a shakey voice (that should tell you something alone!), spit in my face and told me to call the manufacturer (haier america), and complain to them, since he got his product description from them. so i called haier america not 2 mins later and they said the model i purchased was 8.8-lb capacity and they have no clue where he got 11-lb from!
so, basically, i'm being ripped off of my shipping charges or $35.35, losing 2 days work and much sleep over this shipping fiasco, again, instead of taking care of their customer, the merchant spit in my face and told me to take it up w/ fedex! and then again, merchant lied about capacity of washer, then spit in my face and told me to take it up w/ the manufacturer! maybe he's been nicer to some of his other customers/reviewers, but not to me! i can only tell you MY story, and then you judge for yourself. plus, the bottom panel/tray of the washer does not fit at all, the "feet" were fastened on by the manufacturer incorrectly, and there's no way to adjust them so the bottom panel/plate will fit. i personally do not recommend this merchant, but enter his site at your own risk LOL! now watch, he's going to counter this review and act all innocent. but i have both the phone conversation recorded and all my emails, so...what else can i say? merchant treated me like dirt, he's totally unfair and irresponsible. thanks for listening.
This report was posted on Ripoff Report on 12/22/2009 09:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Electronics-Showplace/internet/Electronics-Showplace-electronicsshowplacecom-lied-false-advertising-rude-irresponsible-I-543618. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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