- Report: #1010883
Report - Rebuttal - Arbitrate
Complaint Review: Elephant Structures
Elephant Structures355 Industrial Park Drive Boone, North Carolina United States of America
Elephant Structures No support or service Boone, North Carolina
*Author of original report: The facts remain
*REBUTTAL Individual responds: Customer Service Manager
Dreams crew came to site on 10/3/12. City caught crew installing wrong anchors and would not accept. Dreams completed building the next day, anyway, and left leaving an invoice some $1922.8 higher than the Elephant pricing. Called Zach who refered me to Darrell. Darrell said he would get an itemized invoice from Dreams and get back to me. I called again several days later and he said he was working on it and would get back. I called back again, Darrell not available and I spoke to sales manager, Tim Thompson. He said he would find out what Darrell had learned. No call back. I called again and Mr Thompson said he was on my side and would speak with Darrell. No Call back from Elephant so I called again and was told Mr Thompson playing golf and Darrell not available.
Dreams crew came back 3-4 times to install different anchors and enginners determined they were not following proper engineering procedures. In addition, when trying to install new anchors un-needed holes were drilled into loser panels of siding and additional damages done. Proper procedures were never followed and city has not been provided torque readings for the anchors,
At his point, 2/8/13, lower panels have not been replace as Dreams once said they would do, I have gotten no help from Tim Thompson or any Elehant employees and Dreams has hired a lawyer to put a lien on my property for an amount beyond that quoted by Elephant.
This report was posted on Ripoff Report on 02/08/2013 10:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Elephant-Structures/Boone-North-Carolina-28607/Elephant-Structures-No-support-or-service-Boone-North-Carolina-1010883. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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