• Report: #1028612

Complaint Review: Elephant Structures

  • Submitted: Thu, March 14, 2013
  • Updated: Thu, March 14, 2013

  • Reported By: Gary — Shelbyville Tennessee USA
Elephant Structures
Internet United States of America

Elephant Structures Carports.com Elephant Structures, The Strength of a Grass Hut, Internet

*Author of original report: Unacceptable product

*UPDATE Employee: Customer Service Feedback

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Company sold me a metal garage to keep my new vehicles in. Company clearly states on their website that they sell quality buildings and "We stand behind every carport we sell". I say you better stand "behind it" because if you stand beside it you are liable to get crushed if someone leans on it or a light wind blows.

Well my car port is blowing in the wind (A 20 MPH WIND) like a wind sock. I have contacted the company and spoke with a woman named Nohas, who keeps telling me if I had purchased a "certified structure" that It would stand up in high winds, but without the certification, which is another 250 dollars for extra bracing, they would not stand behind ther product.

I have bought garages from this company and this is the only I am having problems with. It is 22 wide, 19 long, and 7 foot high. This structure has a corner brace on each side and Obviously needs more bracing for its size. I would not expect to go back to a car dealer and pay for a new paint job because my paint was flaking off and I should not have to pay for my garage to remain standing when someone leans on it.

I will not be using the car port until this is corrected and recommend if you are thinking about purchasing a car port from anyone get the certified frame so that they can not use that excuse when it falls.

Quality like this is why people are not buying US MADE products. Sad, but true. I am going to try to post a video here,if not look for it on you tube titled "Weak Elephant"


This report was posted on Ripoff Report on 03/14/2013 09:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/Elephant-Structures/internet/Elephant-Structures-Carportscom-Elephant-Structures-The-Strength-of-a-Grass-Hut-Interne-1028612. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Unacceptable product

AUTHOR: Gary - ()

I bought another product because your stand carport seems to be built quite well. However as I stated the fact that my problem structure is extra high and wall most double the width means that the roof is way to heavy for the standard four corner braces.

 today I went out and attempted to tighten all the screws again only to find that many of them have Been stripped out by the constant swaying motion. Also two of the four corner braces are buckling.

in closing I would like to reiterate if you are planning on building anything other than a standard carport, stay away from Elephant Structures, AKA Carolina Carports.

 

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#2 UPDATE Employee

Customer Service Feedback

AUTHOR: Elephant Structures - ()

Good Morning Mr. Sargent,

In reference to the phone call you had with our customer service manager last week. We would like to remind you again that you had placed your order on our website, which indicates in detail what a certified structure is and when is extra bracing needed as well as the difference in gauge strength. Also the 7 structure you are referring to was purchased on 03/22/2012 and after this structure was
installed, you made another purchase on 05/18/2012 for the 5 high structure, which clearly indicates that there was no problem with the first structure or you would have not repurchased another one from our company. Regardless of all that, we still stand behind our structures and offer top quality buildings. For this reason we offered you several times to send our crew out to install extra bracing and certify your structure at a minimal cost of $250.00 which is $200.00 for the material and $50.00 for the return trip fee including labor and installation. You have made it clear to us that you do not want to pay that amount. After several phone calls from your end to our company and to the installation group, both ends made it clear to you that we will certify your structure at that cost and send a crew out to install it as soon as you are ready with the payment. You informed us late last week that you will only pay half of the amount requested or you will write a complaint on the internet. Since you did not certify your structure or order extra bracing, the price of your structure did not include them. We again stand behind our structures and can send a crew out to certify your building to stand up to 130mph wind and 30psf snow load. We cannot discount the price further. Please let us know if you still want this option at any time. May you have a great day Sir.

Best Regards,
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