• Report: #948836

Complaint Review: Eleven2 Hosting

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  • Submitted: Sun, September 30, 2012
  • Updated: Sun, September 30, 2012

  • Reported By: JAY WHEEL — United States of America
Eleven2 Hosting
houston, Texas United States of America

Eleven2 Hosting Hosting business houston, Texas

*UPDATE Employee: Company Response

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Their support is totally bogus, they make you think they offer 24/7 live chat support but they do not. Giving them a call during the weekend, no response. I have made a ticket complaining about the false live chat complaint, haven't received a word from them.

This report was posted on Ripoff Report on 09/30/2012 06:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Eleven2-Hosting/houston-Texas-/Eleven2-Hosting-Hosting-business-houston-Texas-948836. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Company Response

AUTHOR: Nick Hudson - (United States of America)

My name is Nick Hudson and I am the Customer Service Manager at Eleven2. We have received your report from this website and would love for you to provide us further details so that we can address your concerns. You did not include your name, domain name, Ticket ID, or any information for us to identify you, so it's hard for us to look into your allegations and provide you with a response. Please provide your Ticket ID where you made such a complaint, and I will be sure to review it. Without looking at your ticket, I can tell you that our live chat is, indeed, 24/7. Our phone support is not 24/7, and weekends offer our most limited phone support hours. Not all issues are able to be addressed via live chat or phone, and when such issues are brought to those mediums, they are asked to be escalated to appropriate personnel via our support ticket system. But again, without some information to identify you, I can't possibly address your specific issues.
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