- Report: #1024257
Report - Rebuttal - Arbitrate
Complaint Review: Eleven2
Eleven2, Eleven2 Hosting Not giving guaranteed refund, negligent customer service, Internet
*Author of original report: Refund Now Issued
Expected contact in January, but nope. By February I had spoken to 3 customer service reps, and followed advice with email. Submitted another ticket complaining about the dogsh*t service, which seems to be reported about web wide on blogs (damn it had I only known this to begin with). Eventually did some online work for someone and was forced to make a paypal account, so I figured the stubbornness and unhelpfulness of Eleven2 wouldn't matter and they'd just give me the refund now I've had to oblige. I was wrong. They continue to do nothing, no contact whatsoever.
Its now March and I'm still ignored, tickets are just in 'admin review'. Eleven2 didn't take action within the refund period, refused to help me out after the period ticked over (as the result of them not issuing the refund when they could have) and are neglecting my case, wasting my time, and I speculate (but can't confirm) they are not willing to uphold this guarantee. I don't want to talk to anymore customer rep drones that give cheap talk and dead-end "advice". Coming up to three months now of nothing.
This report was posted on Ripoff Report on 03/06/2013 06:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Eleven2/internet/Eleven2-Eleven2-Hosting-Not-giving-guaranteed-refund-negligent-customer-service-Interne-1024257. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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