- Report: #662054
Report - Rebuttal - Arbitrate
Complaint Review: Eliot Management Group
Eliot Management Group1420 N Mullan Rd Spokane Valley, Washington United States of America
Eliot Management Group TransTech Merchant Services Claims, Promises, and Lies - this company doesn't know the difference! Spokane Valley, Washington
Eliot Management Group, First American Payments/Merimac Capital, and TransTech are all interconnected (some sort of conglomerate) ISO's of Keybank. Their headquarters is in SLC, UT.
Eliot Management Group contacted me about merchant services in May this year (2010). Their salesman Matt (don't recall the last name and he doesn't work there now) gave me figures as to what their percentages were and the numbers sounded good.
I met with Matt and Brian, his "trainer," at Starbucks a few days later and went over their program and asked some questions about how it would integrate with the new website we were building and Brian assured me that it was so easy it could be done "in 15 minutes" and would work with any e-commerce platform.
We didn't immediately start the service as we had some delays, but Eliot Mgmt. began billing our bank account even though they said they wouldn't until we were ready.
Then their software didn't work with Shopify.com's website structure which is how we'd set up our site.
Then they billed me an annual fee which apparently was hidden in the small print somewhere (they'd assured me there were no other hidden fees - they lied - about pretty much everything).
Needless to say, this type of business is at least dishonest, and at worst fraudulent.
Fact #1 - Eliot Management stated that their online software would work with anyone's website - NOT TRUE.
Fact #2 - Eliot Management stated they would reimburse us every month from July to Sept - THEY DIDN'T (except July).
Fact #3 - Acct Rep stated at least twice (Aug. and Sept.) that our account would be suspended to keep this issue from happening again - HE DIDN'T.
Fact #4 - I sent Branch Manager Russ Hausman an email demanding a refund for services not received from Eliot Management Group on October 5...he responded saying he'd call me - HE DIDN'T.
Fact #5 - After we stopped payment of the October fee for the service we hadn't commenced, an associated company of the Eliot Management Group proceeded to withdraw - unauthorized - over $600 out of our bank account - THIS IS FRAUDULENT.
Recommendation - Run away from this company or any connected companies!!!
This report was posted on Ripoff Report on 11/15/2010 08:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Eliot-Management-Group/Spokane-Valley-Washington-99206/Eliot-Management-Group-TransTech-Merchant-Services-Claims-Promises-and-Lies-this-compa-662054. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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