- Report: #441210
Report - Rebuttal - Arbitrate
Complaint Review: Elisha Morgan Gemologists | Ripoff Report Verified Safe™ ..businesses you can trust. commitment to customer satisfaction, rare beautiful mineral specimens from mother nature up-to-date gemological data, gemstone - jewelry professionals, all levels of evaluation of gem related species known to exist.
Elisha Morgan Gemologists9300 South UH35 Suite A-500 Austin, Texas U.S.A.
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Ripoff Report Verified™ REVIEW:
EDitor’s UPDATE: Positive rating and recognition has been given to http://www.ripoffreport.com/VerifiedSafe.aspx"> Elisha Ralph Morgan Gemologists for his commitment to excellence in customer service.
Ripoff Report’s discussions with Elisha Ralph Morgan, G.G. has uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Elisha Ralph Morgan, G.G. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services. [continued below]....
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report is based on comments made by Elisha Morgan during an on-site inspection held by a third party verification company with no biases toward Elisha Morgan Gemologist.
Elisha Morgan Gemologist’s business is developed works off of referrals from other jewelers and satisfied customers to sell or acquire jewels within his specialized area of expertise which includes ruby, sapphire, old-cut diamonds, treatments, and other gems and antique jewelry. Mr. Morgan stated that he is a senior gemologist with an accredited association which makes his specialty rare (there are 116 senior members of the association). Once contacted by a client he asks them to first have an accredited gemologist provide a technical description of the item so that there is no confusion as to the exact parameters of the gem he will be assessing. He uses registered, insured mail for all material transactions and after receiving all of the information from the client and/or their gemologist he writes up an agreement that he has it notarized.
Mr. Morgan stated that the federal government has some guidelines that are reflected in the bylaws of the Accredited Gemologists Association of America of which he is a member in good standing. He stated that he follows their ethical guidelines. He says that some of his practices are proprietary but that another accredited expert with his education and level of experience would arrive at similar pricing and evaluations.
As a Gemologist, Mr. Morgan states “My target market is high end collectors who want to acquire something of rarity and are solvent enough financially that the purchase will not hurt them - particularly in the case that the value was to go down for a period due to the market.” He stays current on pricing in the market and completes the continuing education his association requires. Mr. Morgan states that he counsels his customers to seek advice from other experts. Additionally, to talk to their family jeweler if there is someone with whom their families has done business with over time so that they may get additional advice and confirm he is guiding them properly.
Due to Mr. Morgan’s expertise and specialty he has precision equipment that the average jeweler would not purchase or possess to physically appraise the gems. He states, “I stay up on the pricing guides for the types of gems I regularly appraise (which are updated every 6 months).” He also uses an "independent gem stone pricing guide" of which he says there are several recognized, competing guides. Although, he was unwilling to name the guide he uses out of concern it could place him at a competitive disadvantage if made known. Additionally, he stated he will also sometimes ask the opinion of peers if he feels they have an expertise he can benefit from in a particular situation.
Mr. Morgan discussed that the gem industry was going great until 2001 when the economy crashed and fewer people were trading in gems and antique jewelry. In the early 2000's he estimates his potential client base diminished 70-80% having a negative impact on pricing. There has been some improvement since then.
The typical client experience that he provides is through attempting to educate the potential customer on the details of what he needs from them to accurately assess the stone. Furthermore, Mr. Morgan asks the potential client to seek any other assessments from other individuals that they feel the need to so that they are able to build a trusted relationship with him. He keeps a detailed notebook of the questions he is asked by each client and the answers he gives them.
The complaints that Mr. Morgan receives are that some potential customers want more information from him than they are willing to pay for. He does his best to educate them about the process and specifically what he needs from them before proceeding.
In regards to Ripoff Report’s request to “do whatever it takes” to make the client happy, Mr. Morgan feels like he has done everything he can to work with the person who made this complaint and has tried repeatedly to contact the person against the advice of his attorney. He has been willing to give the customer his money back. Mr. Morgan states that “I hope that by completing the interview and other Ripoff Report requirements I can get this resolved. A primary reason for the customer's inability to reach him as outlined in his complaint was because I was deployed in the military in Afghanistan for a portion of the time the man was trying to reach me. After, I returned to the U.S. and worked on a military contract that had me traveling a great deal, which made it difficult to reach me at times.” He furthermore stated that now he is no longer active military or working with that second company. Elisha Morgan Gemologists states that he is happy to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program and hopes that it reflects the professional reputation he has built since 1987.
After having seen many thousands of gemstones, and hundreds of pieces of antique as well as contemporary jewelry items over the last 26 years, Elisha Ralph Morgan G.G. is considered an authority on gem-related materials and antique jewelry.
Statements from Elisha Ralph Morgan Gemologists
”"I am committed to full discussion and education to the client in reference to any gemological information or needs they may have. Over these many years, I have developed longstanding relationships with past and existing clients as well as my peer group of fellow graduate gemologists and consequently get numerous referrals from them. The gemological network that I enjoy has taken an entire career to develop and I treat them, as well as my client base, as an extended family. This allows me a worldwide reach of up to date gemological data and knowledge of regional markets around the globe. These resources are made available to my clients when enlisting my services on their behalf. Whether for procurement of a rare gem, or an antique item of jewelry, or engaging me for a scheduled gemological lecture in front of their chosen audience. I can be reached via email or phone at 888-724-8269 or email@example.com.
Elisha Morgan Gemologists, being 26 years in the gemstone and jewelry-related business stays abreast of all forms of communications, whether they be office phone, email, cell phone, or satellite phone. Elisha Morgan, G.G. does not want his clients to feel cut off from him when he must go on gemological appointments.
CUSTOMER STATEMENTS ABOUT ELISHA MORGAN GEMOLOGISTS.
Jayne S. from Sonora, California stated "I luckily stumbled across Elisha Ralph Morgans web site while I was nervously searching for someone knowledgeable and experienced who could help me sell my old European cut diamond ring. After chatting with him at length I followed up with the references he gave me. They were glowing testimonials. I felt comfortable enough to move forward. Ralph was totally professional, a man of his word and a pleasure to deal with. He quickly found me a buyer for the ring. I was happy with the whole transaction. Ralph was the perfect man for the job, He is a shining diamond in a rough old world.”
Rhonda A. from Austin, Texas stated: "Elisha Ralph Morgan spoke at a luncheon I attended in Austin and was most informative. He has a wealth of knowledge and the experience of being in many mines himself. We all certainly learned a lot from him. I actually talked to Ralph a few weeks later about two rings my sister wanted to sell which had appraisals on them. He was totally professional and very honest about the quality of her pieces and what she should expect they would bring. We have finally found a graduate gemologist we trust!"
Dan I. from Hayesville, North Carolina stated: "I also found Elisha Ralph Morgan by doing an online search. I had been shopping my Mother-In-Law's diamond locally and was told all sorts of stories. Ralph was extremely informative in his appraisal and description of this stone. Ralph made me aware that it was not really an Old European cut as I had been told, but a transitional cut. Ralph kept in constant communication throughout the transaction. I would have no hesitation sending him another diamond for him to appraise and sell for me."
Maria G. from McLean, Virginia stated: "Ralph and his Old European Diamond business was a great find!!! He can assist you with exactly what you want and all your gemological needs. You must send pictures and be ready with details and he will assist you and is very knowledgable about all aspects of the gems in question. Communication with him is very good and he is tremendous with his ability and speed to find exactly what you need. I felt comfortable with him and trust him, he is honest and does not sugar coat anything so that you will buy. I live in Virginia and have never met him but feel he is like a friend."
In summary, after our investigation, which included discussions with Mr. Morgan and associates, Ripoff Report is convinced that Elisha Morgan Gemologists is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer ..
NOW TO THE ORIGINAL REPORT THAT WAS FILED / The author of the Report below never responded to Ripoff Reports email so Elisha Morgan could make things right with them
Elisha Morgan Gemologists, Kashmir-Sapphires, New England Gem Lab, Old European Diamonds Exercise extreme caution and protect your valuables Austin TexasWe can use this space to describe the months of research, legal professionals, BBB reports, lawyers, accrediting agencies and other people or officials we have contacted to recover what was once important estate valuables we entrusted to sole proprietor Mr. Morgan--and which were either legitimately lost or sold without approval for higher gain.
In the interest of time, however, let us get to the point: If you plan on hiring the services of the aforementioned Mr. Morgan or any of his numerous business names (now in Texas and previously split between Vermont and New Hampshire), you would do your self a great service to a) reconsider, b) spend an enormous amount of time researching Mr. Morgan's business and his contacts, c) reconsider, or d) reconsider. If none of those options work for you, and you feel you absolutely NEED to consult Mr. Morgan, then as a last result you should "strongly" reconsider.
Although to our knowledge Mr. Morgan has avoided criminal or civil prosecution (with the help of his "good buddy" network), he does have a pretty thick file of documents outlining questionable acts related to his jewelry business. Those documents, however, are in the hands of state officials who cannot easily navigate Mr. Morgan's clever web of cross-state addresses. Sadly, we learned that (and other things) too late after suffering from just one of those acts.
The bottom line here, again, is this: The jewelry businesses run by Mr. Morgan appear either illegal or just downright irresponsible. If you do business with him, you may likely need to choose which word to use when your valuables go missing.
If you choose to ignore this warning, we can only wish you luck. Take comprehensive pictures of your valuables, get them pre-appraised, insure them, and then, if and ONLY if you MUST use this business, risk only those items you have no sentimental, familial, or historical connection with. You may be able to recover a portion of your valuables' worth, but not the items themselves.
Mill Valley, California
This report was posted on Ripoff Report on 04/06/2009 01:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Elisha-Morgan-Gemologists/Austin-Texas-78748/Elisha-Morgan-Gemologists-Kashmir-Sapphires-New-England-Gem-Lab-Old-European-Diamonds-E-441210. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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