- Report: #1127286
Report - Rebuttal - Arbitrate
Complaint Review: Elite Commerce, Inc
Elite Commerce, Inc1810 Cabellaro Dr Ammon , Idaho USA
Elite Commerce, Inc LanguageCourseMarketplace.com, linguaphonelanguages.com Unable to contact this company, do not return call or emails. Have not honored Buy Back Program Ammon Idaho
*Author of original report: APOLOGIES TO ELITE COMMERCE! I received the Buy Back payment! Hooray!
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They have never called me back or replied top my emails. It appears they are not going to honor their Buy Back program and I am now out $300. It has been two weeks since they got my return package and I have heard nothing!
They do not take phone calls. They have what appears to be a bogus message when you call them that initially says to hold for a representative, but it ALWAYS go to voice mail.
I ordered three language sets on 1/16/14.
They sent me a FEDEX tracking number on 1/17/14.
On 1/24/14 I emailed them to say to cancel my order as it appeared the carrier (Fedex) was never given a package. I also informed them thay if it was a honoest error, please refund me as I was raising a dispute with my credit card company.
On 1/28/14 I raised a dispute with my credit card company as they never replied to me. (My dispute was that I had not received the goods, thus I no longer have that dispute.)
On 1/30/14 they shipped the language courses anyway, despite my request to cancel.
On 2/5/14 I received the language courses.
On 2/6/14 i returned the courses via USPS with tracking.
On 2/6/14 I call my credit card company to inform them I returned the language course.
On 2/14/14 USPS reports they have delivered the package back to them.
At best, they have horrible customer service and at worst, they are a scam, rip-off.
Right now, I don't have my $300. I don't have any communications from them since 1/16/14. I am thinking the worse. I do not recommend taking your chances.
This report was posted on Ripoff Report on 02/28/2014 10:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Elite-Commerce-Inc/Ammon-Idaho-83406/Elite-Commerce-Inc-LanguageCourseMarketplacecom-linguaphonelanguagescom-Unable-to-con-1127286. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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