My mother bought my 14 year old daughter an Ematic brand 8gb cam/video mp3 player for Christmas. She even paid extra to get it to us on time. My daughter had the mp3 player for 3 weeks only before the problem presented itself.
She charged it every night while she slept, and then would take it to school with her. Well, the morning of the incident she grabbed it as she was ready to leave, but had to set it right back down because it was too d**n hot. She left it at home and went to school.
When she got home, she went into her room to do her homework. She went straight for her mp3 player to listen to music while she worked. She came out of her room holding it in her hand and asked myself, and my youngest daughter if we had been in her room. We hadn't and in fact, the door had been closed the whole day. She asked how it was possible that her screen got cracked on the inside screen. [continued below]....
I examined the mp3 player, curious as to how it was cracked on the inside and not the outside. I had her look up the number for Ematic warranty. I got a hold of a representative. He argued with me when I told him about the situation, saying, "That's impossible. It cannot overheat and crack!" I told him it doesn't take a rocket scientist to figure out just exactly how possible it is, and that his theory on the outside "protective" screen is unbreakable plastic put there to protect the inside screen, was just bologna. I told him we can plainly see that the glass is cracked from the inside out because of the shard. I also told him of my son getting a blister from an AT&T phone that was sent with the wrong battery, causing them to overheat while charging. I said to him that maybe that's what happened.
He put me on hold for about 5 minutes to talk to a warranty technician. When he came back on, he sounded very defeated and told me, " I talke to the technician, and he said that it is very possible for the battery to overheat and crack the screen. This item will be covered under warranty."
He proceeded to get my demographics and told me that he was sending an email. He said that I would need to attach the original purchase receipt and my address and such in a reply to the email, then they would give me an address to send it to.
After 7-8 emails back and forth and me attaching 2 purchase receipts, the invoice from the shipping box it came in, and the order receipt from my mom purchasing it on Amazon, they said they would get it to the supervisor, who would then call me to give me the warranty address to send it to.
The only thing I got back was some a@#'s email reply stating that a cracked screen is not covered under warranty and that I could buy a new one for $35. WHAT!!????
I replied to him letting them know where they could put their lies and bs, and how stupid they were making me go through all that. I also gave them an ultimatum of repairing my daughter's mp3 player, refunding my mother, or I would tell every flippin source of media and complaint page I could.
They didn't listen.