Hello I work at home using my home phone. In a time of recession, when there are no jobs anywhere, I do what I can to make some money to keep my bills paid. My husband and I first had the phone company Embarq. Since we thought we had unlimited long distance, we figured there would be no problem. After 3 months of working for this company, I got a letter from my phone company telling me that I had broken their rules and regulations for unlimited long distance!! I was confused.
I called them. They told me that there is a 5,000 minute limit for unlimited long distance. Wait a minute... let me look in the dictionaryUNLIMITED- boundless, without restrictions or boundaries; infinite
With that in mind, I told them that I was working at home and I don't telemarket or make continuous outbound calls. They said, oh no, you need to have a business line to run your business.
I tried to explain to them over and over that no, I don't run a business, I am an employee for a company that pays me and takes taxes out of my paycheck. I told them that this job is the reason they get their money every month. Well, they said I have 3 choices. #1 stop calling that number. Okay, this won't work, because this is my job. #2 disconnect my phone service. Okay, this definitely won't work. #3 go to a business line. Of course, they want more money.
So I went ahead and said fine, I'll get the business line. This seemed ridiculous to me, but whatever will allow me to keep my phone line, and not get myself disconnected. After I agreed to get the business line, they asked me make up a name. I felt like I was doing something illegal. They told me that it doesn't matter that the business doesn't exist, I just need a name.
So I made up some crazy name, J&L ILY (Jason and Liz I love you). Soon after getting this new upgraded package, I get another letter stating that I now needed to get a second phone line!! More money!!! I was so fed up by now that my husband and I called Vonage. Vonage advertises everywhere their unlimited long distance. There is no * by the word unlimited! So my husband calls Vonage.
We didn't have any money on our pre paid credit card, we were just looking for information. My husband explained to him that we would get the service in 2 days when we had money, we just wanted to know if it was really unlimited! The man promised him the world. He told him yes, it is completely unlimited, he could talk 24/7 if he wanted to. My husband explained to him that I work from home, and he needed to make sure that it was completely unlimited.
Again, the guy convinced my husband that yes. No restrictions what-so-ever. The man was adamant on signing my husband up that seconds. We explained that there was no money on our card. The guy told us that because he valued our business, he would wave all of the first time fees, and start up our service for free. He put us on hold while he checked with his supervisor. He came back and told us yes he could set us up today for free! So we agreed.
We gave him our credit card number for later billing, with the promise that he wouldn't charge it now. Shortly afterwards, the guy got disconnected from my husband. My husband called back and got another operator. When she looked up the account, she saw that we had been charged $42!!! We were irate! We had been lied to! This is when my husband went on a mission to investigate.
He read through all of the terms and conditions on the Vonage website. In very small print in the middle of the terms he found a section that said that there was a limit to unlimited. Vonage has limit of 5000 minutes! So what is limited unlimited long distance?? We have seen the Vonage commercial everywhere and have never once seen it say: Unlimited* long distance.
So that you can read down below and see that it says certain restrictions apply, 5000 minute limit. They are false advertising! I have to fight in order to keep my job with all of these phone companies! How is that fair? They are changing our English language! Unlimited means one thing, how are they allowed to put limits on it? We are not running a business out of our home, I am a wife trying to make a living for my family!
Please don't take my word for it, look it up yourselves. Here's some links to Vonage
www.vonage.com notice there is no * by the word unlimited
http://www.vonage.com/features_terms_service.php#SERVICEthen read section 5.4 and make not of their limited unlimited!!