• Report: #891004

Complaint Review: Emblem Credit Card

  • Submitted: Thu, May 31, 2012
  • Updated: Sun, June 17, 2012

  • Reported By: waterbetty — Twin Cities Minnesota United States of America
Emblem Credit Card
Internet United States of America

Emblem Credit Card horrible customer service! Internet

*Consumer Comment: Another ripoff here

*Consumer Comment: i agree

*Consumer Comment: Simple...

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I recieved this credit card a couple years ago after completing a program with Jefferson Capital. I initially liked the card and have had no problems with it. I have made continuous on time payments, staying below my credit limit and repairing my credit score along the way.

In late April 2012 the credit card processor was changed and everything went down hill as far as customer service. It has been a month now since the processor has changed, and not much improvement has been made. The new website does not list current activity, only balance available and balance due, current transactions are not posted immediately, so unless you keep your own spreadsheet on your activity, you don't know what you have available.

I am going on vacation next week and was planning to use my Emblem card. I called to ask if there were any unapplied transactions that I need to account for. The telephone rep put me on hold and said that information was not available and that I had to call back. I asked when I should call back, and the rep tried to end the call. I had to ask two more times before she told me I had to call back next week !!

Although, I liked this card and used it frequently, I will be paying off my small balance and not using it for a long while, until they get their stuff together with this new processor. Very disappointed!


This report was posted on Ripoff Report on 05/31/2012 09:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Emblem-Credit-Card/internet/Emblem-Credit-Card-horrible-customer-service-Internet-891004. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Another ripoff here

AUTHOR: The Outlaw Josey Wales - (United States of America)

 Another ripoff is the comments by Team Rebutt
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#2 Consumer Comment

i agree

AUTHOR: jcs - (United States of America)

I agree. It was a good company now forget it. I had enough credit to pay for my hotel bill then wham the money disapears and i cant get ahold of customer service. Keeps hanging up on me.
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#3 Consumer Comment

Simple...

AUTHOR: Robert - (U.S.A.)

Your issue appears to come down to one simple thing.  For some reason YOU don't think YOU are responsible for YOUR account.  With that attitude it is not a wonder why you have had credit issues in the past.

The fact is that they are not your parents or your accountant and hopefully(but doubtful) just like you keep a register for your checking account where you write down every transaction you make, you need to keep a written register for your credit accounts as well.  Not only to know how much you have available, but to also detect if your card was used fraudulently.

The only RipOff here is by your doing.
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