I have not received a bill from Emerge since October 2006. I've been trying to pay off this account since they arbitrarily raised my interest rate to over 30% (apr), but the more I pay, the further behind I seem to be getting.
In October, they sent their last bill to me. I paid it within a few days of receiving it. I have not received a bill since then. Now, and for the last four days, I have been getting harrassing phone calls threatening collection activities, credit damage and wanting to gain access to my bank account information.
I have requested a bill each time, because I pay according to the invoices I receive. They have not offered to send a bill, except the last call this evening, when she said it would cost an additional $5.00 for a "duplicate" bill. I have never received a bill.
The last bill was due on the 20th of the month. The calls began on December 1st. I have not used the card for nearly a year, yet the balance continues to go up with their random assessments of late charges (my bills are paid and sent in a timely manner) and this new APR, up from 19% to over 30% since I stopped using the card and began to make significant payments to pay this card off.
In the last six months, I have made significant progress in paying off other credit cards; Emerge being the only problem I have had in paying off my cards. Now they are calling daily, demanding payment on a debt they refuse to show proof of.
As an aside, I have read of many accounts from others, who are having the exact same problems at this web site: I'm comforted in seeng I am not alone. I have found MANY people reporting the exact same circumstances as what I find myself in.
At this rate, I will never be able to get this card paid off and my credit worthiness will be ruined. I will not pay a bill without an invoice of what I am paying for. I will not provide any other financial (personal) information to this company. I never signed on to have this credit card.
Originally, I had another card that was bought/sold to Emerge. I do not want this card and just want to get out from under this avalanche. Can anyone please help me?
I also sent this complaint to the FTC Bureau of Consumer Protection Consumer Response Center . I would recommend anyone else having problems with Emerge VISA to do the same.
I am also considering a note to the Senate Banking committee and the Department of Justice. Usury laws aside, I believe what Emerge is doing is at the least unethical, and at the worst, illegal. I think they need a good ol Senate investigation to cool their jets a bit.