• Report: #939382

Complaint Review: Emergency Physicians Integrated Care

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Mon, September 10, 2012
  • Updated: Fri, September 14, 2012

  • Reported By: Josh — West Jordan Utah USA
Emergency Physicians Integrated Care
144 South 500 East Salt Lake City, Utah United States of America

Emergency Physicians Integrated Care EPIC Uncooperative, non-caring, greedy, stubborn, unwilling to help with financial hardship Salt Lake City, Utah

*Author of original report: They Helped Me!

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Nobody likes taking their daughter to the Emergency Room.  The experience is often unpleasant with long lines, long wait times and sub-par medical service.  Then if you are lucky enough to live in the United States of America, you get another nasty surprise a few weeks later, the medical bills.  I was billed $1947 for the Emergency room visit and $486 for the doctor bill.  That is $2433 for sub-par service and for a fairly unpleasant experience.  The actual time with the nurses and doctors was less than a 1/2 hour.  To make matters worse our combined family income is less than $40k per year, so paying such a bill in full is just not possible.

We have run into financial hardships in the past with other hospitals and they were more than willing to help us pay the bill by settling for less than what we owed or by pointing us to outside resources or financial hardship programs. [continued below]....
..... 

Unfortunately, this time we had the misfortune of having to deal with "Emergency Physicians Integrated Care, LLC" or EPIC. They are a third party billing company that is billing us $486.00 for the physician bill.  We have tried to get payment assistance to pay our medical bill and they are not willing to help at all.  They tell us we don't qualify for financial assistance, and that there are no hardship programs available.  I even tried offering a lump sum settlement of $292.00 which is 60% of the total debt and the supervisor at EPIC told me "we will only accept payment in full and if you don't pay we will refer your account to a collection agency."  I explained to her that a collection agency would purchase the debt for only 10 to 20%, and believe it or not, she told me that they would rather sell the debt to a collection agency for $50 or $100 than let me settle for $292.00.  So from what I understand, EPIC would rather take greater loss so their buddies at the collection agency can get their piece of the pie.

My experience in trying to work with EPIC to settle this debt has been a nightmare.  They are unprofessional, and they are not interested in working with people who have a legitimate financial hardship.  It is quite evident that they would rather make sure that person's credit is ruined rather than help them pay the bill even if it's only part of the bill.

This report was posted on Ripoff Report on 09/10/2012 11:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Emergency-Physicians-Integrated-Care/Salt-Lake-City-Utah-84102/Emergency-Physicians-Integrated-Care-EPIC-Uncooperative-non-caring-greedy-stubborn-unw-939382. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Emergency Physicians Integrated Care

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

They Helped Me!

AUTHOR: Josh - (USA)

Robert from EPIC called me and we worked out a deal that will benefit both of us.  I wanted to thank Robert and Heidi from EPIC for contacting me and being so professional.  I am pleased to report that this is a good company that will help, you just have to talk to the right people.  You can tell a good company by looking at the people at the top, never judge a company by your experience with the Call Center.  Thanks again Robert and Heidi for your help in this matter. 
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory