• Report: #1151913

Complaint Review: Empire Carpet

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  • Submitted: Tue, June 03, 2014
  • Updated: Wed, June 04, 2014

  • Reported By: Joe Smoe — Dover Delaware
Empire Carpet
, Illinois USA

Empire Carpet Dishonest advertising, sales, management Illinois

*UPDATE Employee: ET Customer Support

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Empire's advertisement is flat out a lie.  They raise their price to drop it.  But even after

that their price is still high, cheap quality carpet, and hardwood flooring.  The salesperson

lied, and she put on her manager and he lied as well!!!!!!!!!!


This report was posted on Ripoff Report on 06/03/2014 04:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Empire-Carpet/Illinois/Empire-Carpet-Dishonest-advertising-sales-management-Illinois-1151913. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

ET Customer Support

AUTHOR: Business Response - ()

Hi Joe, it’s disappointing that our pricing did not meet your expectations. Because we are a full-service company, our pricing is all inclusive and covers product costs, installation labor, and any additional requested services. We also offer a price match guarantee. We’d be happy to discuss our pricing and the current promotion in more detail, and we’d like to learn more about your concerns with the sales rep.  Unfortunately, we are not able to locate your account with the information posted here. Please call us at 888-588-2315 x4195 or email your contact information to customersupport@empiretoday.com. Thank you. Jeanette Ramey, National Customer Service Manager

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