- Report: #168100
Report - Rebuttal - Arbitrate
Complaint Review: Empire Carpet
Empire Carpet12326 Bloomfield Ave Santa Fe Springs, California U.S.A.
Empire Carpets All Lies, Lies, Lies And Lies Santa Fe Springs California
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
So 12/10 - which was Saturday morning, I woke up to the excitement of the new carpet. At 10:30 I called our sales rep. He said to call the 1-800 numbers. So I did and they assured me that they would be there to do the job. At 2pm I got a call from their installation dept that I was being bumped. Call the 800 number to reschedule. Pissed as I was, I called and scheduled Tuesday. So I took the day off from work and two guys showed up. Installer's - RIGHT. They could not speak a work of English and they wanted their money first. But just before I was going to pay they told me that they did not have enough to do even one room. I tried calling their office and know one would answer the phone and the 800 number was not helpful either. I told the two men that I would not pay until the right amount of carpet was here and ready for installation. Called the 800 number again and set up a new installation date for Thursday.
At this time I asked my mother if she could be at my house sine my wife and I could not be there. Around 10am she calls and tells me that they brought the wrong padding 6 lbs instead of 8 lbs and that the two men wanted payment. Bottom line called Empire and the warehouse, WOW - I got a person. They said that they would be sending over a roll of new padding and to tell the workers not to go. Well, they just left and never came back. Empire called me around 4pm to see what the matter was - My God, I fired them Thank God. Do your self the favor, spend a little more money on other dealers and save yourself the headache and lies. Oh yes, I was told by the sales rep that they only carry 8 lbs in stock. Right, after all we have been through all of my friends and co-workers will never use this company.
Some advise to Empire, get rid of the old humble man in the commercials and find some unprofessional illegal workers doing the commercials, this would be the perfect setting. After this message Empire will rebuttal with some BS and how they are surprised. Don't be fooled!!! Note*** While reading some good reports about this company look in the areas of service compared to CA, and some other southern states. Mmmm Wonder why? They also belong to the BBB, just to look good and to keep a bad track record a little cleaner. It's little tricks like this that keeps this company afloat.
This report was posted on Ripoff Report on 12/15/2005 11:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Empire-Carpet/Santa-Fe-Springs-California-90670/Empire-Carpets-All-Lies-Lies-Lies-And-Lies-Santa-Fe-Springs-California-168100. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.