• Report: #318585

Complaint Review: Empire Carpets Today

  • Submitted: Mon, March 17, 2008
  • Updated: Thu, April 03, 2008

  • Reported By:philadelphia Pennsylvania
Empire Carpets Today
empirecarpets.com Philadelphia, Pennsylvania U.S.A.

Empire Carpets Today - crappy carpet, looks awful less than 1 yr later! Philadelphia pennsylvania

*UPDATE Employee: Company Response

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my carpets were installed in July 2005- less than 6 months later, i called to complain of the ripples in the carpet, and how flat and worn it was already. They came and tested my carpet, with a brush, said it was fine, and left. I tried to complain over and over, but it never became satified..the carpet has no cushion under it, its hardly plush like walking on hard floor...

The carpet also had bad streches in it, and needed streched. They came out once, the guy (contractor) said it was an awful job, on the carpet, told me to call again, they said.."sorry ma'am your carpet warranty expired. This was less than 1 week after the date--of 1 yr!

not to mention, the carpet is AWFUL and embarrasing after now, 1 1/2 yrs. please beware! Carpet is CRAP!-- and more expensive than other companies...

The sanders family
philadelphia, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 03/17/2008 09:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Empire-Carpets-Today/Philadelphia-Pennsylvania/Empire-Carpets-Today-crappy-carpet-looks-awful-less-than-1-yr-later-Philadelphia-penns-318585. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Company Response

AUTHOR: Empire - (U.S.A.)

Thank you for brining your concerns to the attention of Empire. We are dedicated to providing world-class customer service to every customer. We are currently looking into the concerns mentioned in your post. We will contact you within the next three business days. Please feel free to contact us at CustomerSupport@empiretoday.com for further assistance.
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