• Report: #1097015

Complaint Review: Empire Carpets

  • Submitted: Tue, November 05, 2013
  • Updated: Tue, November 05, 2013

  • Reported By: Amanda C. — Waterbury Connecticut
Empire Carpets
, Connecticut USA

Empire Carpets overcharge Connecticut

*Author of original report: No thank you

*UPDATE Employee: ET Customer Support

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Had a salesman come to my home because we needed carpeting in 1 bedroom.  Received a quote on the 'cheapest' carpet they had for a 12x12ft room.  I was originally quoted $966.  After I told him that the rate was overpriced and ridiculous, he said, let me give you an additional percentage off, the new quote is $725.  For a 12x12 room that will take them about an hour to install? RIDICULOUS

 

I called a local company who quoted me $231.00.  Stay FAR away from Empire Carpets.


This report was posted on Ripoff Report on 11/05/2013 07:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Empire-Carpets/Connecticut-06704/Empire-Carpets-overcharge-Connecticut-1097015. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

No thank you

AUTHOR: Amanda C. - ()

No thank you, I had the local company here today who installed the same exact carpet for $250.00 and they got the job done in less than 45 minutes!

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#2 UPDATE Employee

ET Customer Support

AUTHOR: Business Response - ()

Amanda, it’s disappointing that our pricing did not meet your expectations. Because we are a full-service company, our pricing is all inclusive and covers product costs, installation labor, and any additional requested services. We would like to speak to you in more detail about your concerns and further explain our pricing, and we will be reaching out to you shortly. You can also contact us at 888-588-2315 x3555 or customersupport@empiretoday.com. Thank you. Angelica Snell, Resolution Manager

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