• Report: #916359

Complaint Review: Empire Carpets

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  • Submitted: Mon, July 23, 2012
  • Updated: Tue, July 24, 2012

  • Reported By: Margaret — The Villages Florida United States of America
Empire Carpets
North Lake, Illinois United States of America

Empire Carpets Empire installed an inferior product and will not respond to our complaints North Lake , Illinois

*UPDATE Employee: ET Customer Support

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Empire Carpet installed an inferior product in our home, and is "stonewalling" our attempts to get resolution to the issue.

This report was posted on Ripoff Report on 07/23/2012 05:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Empire-Carpets/North-Lake-Illinois-60164/Empire-Carpets-Empire-installed-an-inferior-product-and-will-not-respond-to-our-complaint-916359. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

ET Customer Support

AUTHOR: Business Response - (USA)

Margaret, we regret the lack of follow up that youve received. We always want to work with our customers if any problems arise, so were disappointed about any difficulty that you experienced. We will be contacting you shortly to discuss your concerns with your product and explore a resolution. If you have any questions, please call us at 888-588-2315 x4195 or email us at customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
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