- Report: #427172
Report - Rebuttal - Arbitrate
Complaint Review: Empire Carpets
Empire Carpets12326 Bloomfield Avenue Santa Fe Springs, California U.S.A.
Empire Carpets, Carpet sheds, installers several hours late, not finished till midnight Santa Fe Springs California
*UPDATE Employee: Company Response
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When I called them, I was told it needed to be vacuumed daily. One vacuuming and the canister is full of carpet materials. Within hours, piling is visible on the carpet. I called them several times regarding the transitions and finally someone came out and told me there was an issue with the laminate floors the carpet was to be transitioned. It would have been nice to have this info prior to the install so other arrangements could be made. I am actually not sure that they gave me credible info anyway. It's been 6 months since the install and the shedding is as bad as ever. With so much carpet shedding, its just a matter of time before we start seeing bald spots. This is definably a Buyer Beware company.
M. s. w.
This report was posted on Ripoff Report on 02/22/2009 01:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Empire-Carpets/Santa-Fe-Springs-California-90670/Empire-Carpets-Carpet-sheds-installers-several-hours-late-not-finished-till-midnight-Sa-427172. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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