- Report: #1034196
Report - Rebuttal - Arbitrate
Complaint Review: Empire Glass
Empire Glass3844 E Uiversity Drive Phoenix, Arizona U.S.A.
Empire Glass ripoff Their installer did a horrible job, installed after market glass that will break easily, and customer service is useless Save yourself the hassle. Phoenix Arizona
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I got a stress crack on my windshield a week after it was installed. They refused to replace my window saying that a rock hit my glass, even though the crack occured in a touch-free car wash at night (temperature was not an issue).
The warranty dept was incredibly difficult to get in touch with and to have them return your call is impossibe. It is almost as if they really don't have a warranty department - go figure! I finally got someone to come out to check my windshield (after they stood me up on a previous appointment!!) - only to my disappointment that they would not take care of it.
Bottom line - don't go through Empire Glass. Save yourself the hassle.
This report was posted on Ripoff Report on 11/05/2003 03:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Empire-Glass/Phoenix-Arizona-85304/Empire-Glass-ripoff-Their-installer-did-a-horrible-job-installed-after-market-glass-that-1034196. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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