• Report: #997263

Complaint Review: Empire Parking Services

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  • Submitted: Tue, January 15, 2013
  • Updated: Fri, January 18, 2013

  • Reported By: Katrina — Georgia United States of America
Empire Parking Services
P.O. Box 3206 Atlanta, Georgia United States of America

Empire Parking Services Penalizes Scam Victims Atlanta, Georgia

*Author of original report: Reported to BBB - Only Way to Get Response

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Empire Parking Services penalizes the victims of a scam by booting their cars and blaming them for Empire's lack of oversight. My husband pulled into their lot on Harris Street and was greeted by an attendant in a dark blue jump suit. He was told it was $15 to park all day, paid cash and was handed a receipt and told to put it on his dash. He found the stall number on the receipt, parked and went about his business.

When he returned to his car a couple hours later, he found a security vehicle there and the car booted. He asked why he was booted as he had paid the daily rate. The technician asked him if he had the credit card used to pay. My husband explained he had paid the attendant in cash and the technician sighed. He then asked my husband to describe the attendant, which my husband did. The technician explained that this was happening a lot - that scam artists are getting receipt tickets from patrons as they leave the lot, then selling them to unknowing victims coming in to park. The victim returns to find their car booted and is forced to pay $75 to have it removed or is threatened with being towed.

When my husband explained that he had no way to know this, the technician said he had no way to know my husband didn't just ask for someone's receipt as they left. So now, my husband is being called a liar, after JUST being told how this scam has been happening and it is KNOWN by an employee of EPS. There are NO warning signs up in the lot to let patrons know about this.

So, what I want to know is how we, the VICTIMS, don't know that this is a set up by Empire Parking Services to get more money for their company? They could very well hire people to stand in as attendants and hand out these receipt tickets and then conveniently be able to boot cars and claim the victim has perpetuated some kind of scam themselves. Blaming the victim is a VERY poor business model.

This report was posted on Ripoff Report on 01/15/2013 12:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Empire-Parking-Services/Atlanta-Georgia-30302/Empire-Parking-Services-Penalizes-Scam-Victims-Atlanta-Georgia-997263. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Reported to BBB - Only Way to Get Response

AUTHOR: Katrina - (United States of America)

We left several messages for management at EPS and received no return call. My husband reported them to the Better Business Bureau (where they already have an F rating) and received a call the next day from Chris. Chris CLAIMS there were signs up on the pay station, but there were not. My husband was trying to relay information to me as to what was being said and Chris hung up on him!

If it were a matter of us not paying for parking, we would be more than happy to pay the fee to the actual company, but $75 is OUTRAGEOUS extortion just to get your car back. I still think they are in on this scam, as Chris informed my husband that there was some event going on nearby and the parking cost was actually $25 that day, even though the pay station said $15. My husband saw this as he was dealing with the technician who booted him.

I'd like to personally thank Chris and his horrible company for stranding my family out of town. I hope you feel good about yourself. Not everyone has money just sitting around.
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