- Report: #922168
Report - Rebuttal - Arbitrate
Complaint Review: Empire Relocation Inc
Empire Relocation Inc12435 E 42nd Ave Ste50 Internet United States of America
Empire Relocation Inc Another Empire Victim Internet
*General Comment: I want in
*General Comment: Me too
We contracted with Empire moving on April 4th and gave them a deposit of $750. Empire Relocations was scheduled to pick up our goods on Wednesday, April 25th. We could not reach them in the morning and e-mails sent to the links on their site were returned. We were able to reach them around noon. About 3:00, we were contacted by the driver Charles. He told us he was fueling in Denver and would be down in 2 hours. We asked him what size truck he was driving; he said it was a 26 (straight) truck. We told him that truck was too small for the amount of furniture and boxes we had. He said he would check in with the office. At 5:30, we called him again. He had not left Denver yet. He and Ray arrived at our home at 7:30 that evening. After inventorying our items, he agreed that a larger truck would be better, but would try his best to load our items. We watched them load our items until 1:30 am. They were able to get everything onto the truck except an extension ladder and a blue cabinet. They left at 2:30 Thursday morning. Before they left, we asked Charles who would be responsible for our load. He told us he would; that he was going to Denver that night to take Ray back and would leave for Arizona Thursday afternoon or Friday morning. We kept calling Empire to determine what they were going to do about getting the rest of our items. They would not return our calls. Thursday afternoon, some friends or Rays who worked with another moving company came by our home and picked up the two remaining items and took them to Denver. They were not contacted by Empire; they did this as a favor to Ray.
The truck which carried our items arrived on Saturday, May 5th. Not only was every piece of furniture damaged or broken, we were missing a 46 Samsung LCD TV, a commercial leaf blower, a box dollie, a coleman cooler and three boxes. Charles , the driver called this into Empires office.
Both Charles and James told me that they had seen our items in Empires warehouse. The items were in three different areas of the warehouse, unsecured. When our truck was being loaded, Charles told us that as they were loading, he had to alert them to the various locations of our belongings. When we asked him about our television, he said he did not remember seeing it in the warehouse when the truck was being loaded. Charles notified Brittany of our missing items when the truck was completely unloaded. Charles and James were also witnesses that our boxes had been opened and retaped We contacted Empire Saturday and Monday. Their only solution to our missing and damaged items was to file a claim. We told them to e-mail the information to us. We have also sent 2 e-mails requesting the information. We have not received any further communications, ether written or verbal from them.
The above was the actual statement I sent to the contracted claim agency of Empire Relocation. Its now 8/03/12 and I found out that two days ago that the claim agency froze all claims, files, and reports pending against Empire Relocation and has forwarded these files back to Empire Relocation for disposition and resolution. In other words, if you were waiting on a claim against Empire Relocation to be resolved, it just got alot more messy.
I welcome anyone with a comparable experience with Empire Relocation like ours and that has started any level of litigation to contact me. I would certainly join you and assist with evidence that I have that you may not that would prove criminal intent of Empire Relocation. We will also be filing our case soon.
This report was posted on Ripoff Report on 08/03/2012 04:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Empire-Relocation-Inc/internet/Empire-Relocation-Inc-Another-Empire-Victim-Internet-922168. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.