• Report: #1004611

Complaint Review: Empire Today Flooring

  • Submitted: Mon, January 28, 2013
  • Updated: Sat, February 09, 2013

  • Reported By: Rick — Tarpon Springs Florida United States of America
Empire Today Flooring
Tampa, FL Internet United States of America

Empire Today Flooring Never showed to install flooring "Twice" Internet

*Consumer Suggestion: Never Pay Up Front

*UPDATE Employee: ET Customer Support

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Called Empire to install flooring, they came, paid up front. Scheduled time to install flooring, they said someone would call the day of installation and give us a time, anytime between 8am and 6pm. The day came nobody called, we tried to call they said someone would be there between 8am and 6pm....nobody came, we rescheduled for two days later, same thing. Nobody called or came. We called customer service, they said they called the installer, but nobody would answer. We asked for a refund, they said someone would call us within 24 hours. You guess it, nobody called....We are fighting to get refunded. Dont use these people!

This report was posted on Ripoff Report on 01/28/2013 06:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Empire-Today-Flooring/internet/Empire-Today-Flooring-Never-showed-to-install-flooring-Twice-Internet-1004611. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Never Pay Up Front

AUTHOR: John - (U.S.A.)

This is the perfect reason you never pay up front with Empire. First of all your 'salesman' is NOT an Empire employee. Don't believe me? Ask for an employee ID when they show up for a quote. As for the 'installer's you'd have been better off calling the local INS office to track them down. The fact you received no callbacks from the installer or Empire speaks volumes about their customer service. How anxious do you think they'll be when it comes to doing warranty work on their product? If Empire said they called the installer they didn't have the OWNERS number to call for immediate action. Demand a full refund. Don't settle for any phony discounts or promises. Just get your cash back. If they need motivation then use small claims court and the newspapers.

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#2 UPDATE Employee

ET Customer Support

AUTHOR: Business Response - (USA)

Rick, we never want our customers to be inconvenienced, and we regret your missed installation appointment. We are committed to providing our customers with world-class service and working with them until they are completely satisfied, and we would like the opportunity to make things right for you. Unfortunately, we cannot locate your account with the information youve posted here. Please call us at 888-588-2315 x4195 or customersupport@empiretoday.com, and we will reach out to you to discuss a resolution. Thank you. Rebekah Clerk, National Customer Service Manager
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